Associate Director, Business Systems

About the role

Dr. Squatch is looking for an Associate Director of Business Systems to lead the development, management, and optimization of our core business systems and integrations ecosystem. This is a senior leadership role responsible for ensuring our systems align with business objectives, drive efficiencies, and scale with company growth. The Associate Director will own the team's roadmap, drive cross-functional alignment, and develop and execute strategic programs aligned with company goals and OKRs. The ideal candidate is a leader who is comfortable navigating ambiguity, balancing strategic thinking with hands-on execution, and partnering closely with cross-functional teams to deliver high-quality outcomes. This role will report to the Senior Director, Technology. This is a full-time, hybrid role with company benefits based in Marina del Rey, CA. The anticipated base compensation range for this role will be $150,000 to $175,000. Compensation will be commensurate with the candidate's experience and local market rates. Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of o

Responsibilities

• Team Leadership & Development
• Lead, mentor, and develop a team of Business Systems engineers and analysts
• Drive clarity across the team on priorities, ownership, and expectations
• Run effective sprint planning, retrospectives, and team meetings that keep them aligned
• Strategy & Roadmap
• Own and maintain a 12-month roadmap for the Business Systems team, incorporating input from stakeholders across Finance, Operations, eCommerce, and Retail
• Define and communicate quarterly OKRs and focus topics, ensuring alignment between team goals and company priorities
• Proactively identify opportunities to improve systems, reduce manual work, and scale operations
• Assess future business needs, perform cost-benefit analyses, and make recommendations for system enhancements
• Stay ahead of emerging technologies, including AI and automation, and bring a point of view on where and how to apply them within the team
• Systems & Integrations
• Own the end-to-end health and reliability of our enterprise systems ecosystem, including platforms like NetSuite, Celigo, Boomi, Shopify, Orderful,
• Ensure integrations are well-documented, monitored, and maintained, with clear escalation paths
• Lead complex, cross-functional system initiatives from scoping through delivery, maintaining proactive communication with all stakeholders throughout
• Operations & Accountability
• Establish and maintain a structured help desk and ticketing process (JIRA) that provides visibility into request volume, response times, and delivery performance
• Provide regular reporting to leadership on team performance, project status, and key metrics
• Drive a culture of proactive communication, flagging risks early, following through on commitments, and closing the loop without being prompted
• About You:
• 7+ years of experience in business systems, enterprise applications, or a related field, with at least 2 years in a people management role
• Deep knowledge of ERPs and integration platforms such as Celigo and Boomi
• Experience owning a team roadmap and translating business needs into a prioritized plan
• Experience leading complex, cross-functional initiatives from scoping through delivery, with strong project management skills
• Strong communicator who leads with clarity and keeps stakeholders informed proactively
• Experience implementing or scaling help desk and ticketing processes (JIRA preferred)
• Familiarity with AI tools and a point of view on how they can improve team efficiency
• Highly organized with strong project management instincts, who is able to manage multiple workstreams simultaneously without dropping the ball
• You can get things done without perfect resources, are innovative, and work with a sense of urgency
• You have high standards, take ownership of your work, and are invested in the outcome
• You proactively help others, stay positive, and have a good sense of humor
• You work independently, ensuring work is completed on time, regardless of the challenges that come up
• #LI-TC1 #LI-HYBRID #LI-FULLTIME

Benefits

Additional Information

Why We Exist and What We Do : At Dr. Squatch ( www.drsquatch.com ), we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

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