City Operations Manager
External
Elementfleet · San DiegoPrepare for this interview
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About the role
We're looking for a strategic and results-driven leader to join our team as City Operations Manager. In this role, you will serve as the primary onsite operational leader for assigned electric vehicle fleet management programs and be accountable for overall depot performance, strategic execution, client partnership, and operational excellence. This role provides direct leadership to Operations Supervisors and Leads, ensures compliance with global process standards, drives continuous improvement initiatives, and partners closely with client leadership. The City Operations Manager plays a critical role in aligning field execution with corporate and client objectives.
Responsibilities
- Provide overall leadership and accountability for daily electric vehicle multi-site operations, ensuring safe, compliant, and efficient execution of autonomous vehicle operations.
- Develop and implement operational strategies aligned with corporate and client objectives.
- Lead and mentor Operations Supervisors and Leads; build succession plans and develop high-performing leadership teams.
- Drive cross-functional collaboration across shifts and departments to ensure seamless 24/7 operations.
- Establish and monitor KPIs related to safety, productivity, quality, and cost control, and analyze performance metrics to identify trends and implement improvements.
- Champion a strong safety culture and ensure compliance with all safety protocols, regulatory requirements, and emergency response procedures.
- Represent the organization in high-level client meetings, providing executive-level reporting on performance, risks, and improvement initiatives.
- Partner with client dispatch and operations leadership to optimize mission assignment and field operations.
- Oversee scheduling, workforce planning, resource allocation, and consistent execution of operational processes.
- Lead response efforts for service disruptions, incidents, and operational challenges while ensuring proper documentation and follow-up.
Requirements
- Bachelor's degree from an accredited university required.
- 5-7+ years of progressive operations leadership experience, including managing supervisors.
- Strong strategic thinking and operational planning capabilities.
- Proven leadership and people development skills.
- Advanced analytical skills with ability to interpret metrics and drive results.
- Ability to work onsite in San Diego, CA - 5 days/week.
- Degree in Operations Management, Business, or related field strongly preferred.
- Experience in transportation, mobility services, rental fleet operations, logistics, or related operations.
- Experience leading 24/7 operations and large, multi-location teams.
- Excellent written and verbal communication skills with ability to influence executive-level stakeholders.
- Strong decision-making skills in high-pressure environments.
- Proficiency with reporting systems and operational software.
- Location : San Diego, CA
Benefits
Additional Information
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
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