Online Technology Specialist
External
Palmbeachstate · Lake Worth CampusFull-timeRemoteToday
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Benefits
About this roleWhat a day of an Online Technology Specialist looks like:Provides support to faculty and students using Online Learning Management platforms, web portals, instructional technologies, academic media technologies, and related online learning support systems.Maintains, modifies, customizes, upgrades, and troubleshoots assigned academic application systems and technologies to meet user needs and ensure availability and access to various applications and instructional technologies.Maintains online course management system, knowledge base, video repository, technical how-to resources, and other key Online support platforms.Provides assistance to faculty in identifying at-risk online students and provides assistance to these students with additional course orientation, assistance referrals, and other support services.Supports the operation, scheduling, coordination, and use of the TV Production and Podcast Studio for online learning, instructional media, faculty lecture recording, course media development, student media projects, and related academic activities.Facilitates and supports live student technology webinars, course orientations, Canvas walkthroughs, technology readiness sessions, and live question-and-answer support related to online learning technologies.Maintains both professional and technical knowledge by attending educational workshops and pursuing related professional development opportunities.Performs other job-related duties as assigned.We'd love to hear from you if you have the following:Education and Experience:Associate's degree and four years of related experience; or high school diploma or GED and six years of related experienceKnowledge of:Online Course Management systems (i.e., Canvas or similar)Troubleshooting and resolving issues in browser-based applications and platformsPrinciples of issue escalation and user supportInstructional technologies and best practices in online educationBasic HTML and web publishing practicesMicrosoft Office 365 suite or similar applicationsSkilled in:Attention to detail while maintaining effective time and task managementAnalyzing technical issues and identifying root causesPrioritizing and managing multiple tasks and deadlinesCommunicating with technical support and working collaboratively on cross-departmental projectsCreative thinking and problem solving to explore new technology, processes, and approachesManaging educational tools and systemsAbility to:Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of serviceInteract in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the publicClearly and concisely document technical issues, troubleshooting solutions, and system configurationsLearn and adapt to new technologies quickly and efficientlyLicenses, Registration, Certifications, or Special Requirements:Regular physical attendance requiredPreferred, but not a must:Completion of the Canvas Certified Technical Admin (CCTA) trainingWork Environment and Physical Demand - FrequencyLift or carry objects weighing 10 to 25 pounds. - OccasionallyReach and grasp objects. - DailySit for extended periods of time. - DailyStand for extended periods of time. - OccasionallyUse of video display terminal. - DailyUse of manual dexterity and fine motor skills. - DailyRepetitive movement of wrists, hands, fingers. - DailyCommunicate information verbally. - DailyCommunicate information in writing. - DailyReceive and understand information through oral and written communication. - DailyProofread and check documents for accuracy. - DailyOperate a motor vehicle. - OccasionallyWork a fluctuating
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