Supervisor, Behavioral Health Support

Responsibilities

• Team Supervision and Program Coordination
• Recruit, hire, train, supervise, and evaluate behavioral health care coordinators and clinical operations support staff
• Develop and implement standards and procedures for referral, enrollment, scheduling, and community resource connections
• Conduct regular supervision meetings with team members
• Collaborate with TCHATT colleagues and school partners to reduce barriers and improve stakeholder satisfaction
• Maintain confidentiality and appropriately escalate risks and concerns
• Ensure team activities align with program goals and objectives
• Advanced Program Administration and Care Coordination
• Oversee all phases of care coordination activities
• Lead development, implementation, and evaluation of clinical program operations
• Supervise staff supporting pediatric psychiatrists, psychologists, licensed counselors, and administrative personnel
• Support families and patients navigating the TCHATT program
• Facilitate connections to community providers for long-term care and support services
• Operational Efficiency and Communication Oversight
• Assist with development and monitoring of policies, procedures, workflows, dashboards, and training materials
• Recommend operational improvements to increase efficiency and effectiveness
• Manage medical records and patient and clinician scheduling processes
• Coordinate staff training and professional development activities
• Oversee internal and external communications related to clinical services, discharge planning, and school collaboration
• Clinical Documentation
• Complete documentation in clinical records regarding interactions with patients, families, and service providers
• Ensure documentation is accurate, timely, and compliant with ethical, federal, and state requirements
• Compliance and Quality Assurance
• Conduct audits of communications, documentation, policies, procedures, and patient files
• Document and report compliance concerns and initiate corrective actions as appropriate
• Recommend technical and administrative solutions to mitigate risk and improve compliance
• Marginal or Periodic Functions
• Serve on interview panels for program-related positions
• Monitor regulatory updates and communicate relevant changes to staff
• Support internal audits and accreditation preparation activities
• Assist with special projects and pilot initiatives
• Provide input regarding staffing and resource planning
• Perform related duties as assigned
• Knowledge, Skills, and Abilities
• Managing and Measuring Work
• Assign responsibilities clearly and establish measurable objectives
• Monitor performance and evaluate outcomes
• Track referral-to-discharge timelines and program outcomes
• Conduct regular supervision and feedback sessions
• Building Effective Teams
• Foster collaboration, engagement, and team morale
• Facilitate productive team meetings
• Encourage peer support and collaborative problem-solving
• Recognize team accomplishments and milestones
• Customer Focus
• Prioritize the needs of patients, families, schools, and providers
• Respond promptly to concerns and feedback
• Adjust workflows to improve service delivery
• Maintain high levels of stakeholder satisfaction
• Organizational Agility
• Understand organizational systems and processes
• Align program operations with institutional goals
• Adapt to policy and operational changes
• Build relationships across departments and school systems
• Decision Quality
• Make sound decisions using experience,

Benefits

Additional Information

Job Posting Title: Supervisor, Behavioral Health Support ---- Hiring Department: Department of Psychiatry ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Aug 31, 2027 ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system for children, adolescents, and perinatal women. This position has an end date of August 31, 2027 , but may be renewable based upon availability of funding, work performance, and progress toward goals. Funding is expected to continue. A flexible working arrangement agreement will be required upon offer. Purpose The Supervisor, Behavioral Health Support supervises a team of behavioral health care coordinators and clinical operations support staff supporting the Texas Child Health Access Through Telemedicine (TCHATT) program and related Texas Child Mental Health Care Consortium initiatives. This role oversees care coordination activities, program operations, staff development, compliance, and stakeholder engagement to support high-quality behavioral health services for children and adolescents across Texas.

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