Sr Analyst, Global Customer Service

Responsibilities

• Analyze complex data sets to identify trends, patterns, and insights
• Develops and maintains reports, dashboards, and other visualizations to communicate findings.
• Develop and maintain advanced data models and algorithms to drive business insights
• Use statistical and machine learning techniques to analyze and interpret data
• Develop and maintain dashboards and reports to communicate insights to stakeholders.
• Implement quality protocols and procedures to ensure HIPAA compliance and adherence to Baxter's privacy and security policies. Ensure compliance with governmental and regulatory requirements.
• Design and develop key performance indicators (KPIs) and tracking reports to assist in the management of service and/or operations organization.
• Work collaboratively with cross-functional stakeholders, serving as a key liaison between teams.
• Investigate and address internal and external customer concerns and recommend solutions to improve employee and customer satisfaction.
• Extrapolate and analyze data to inform decision-making and drive business decisions.
• Collaborate with stakeholders to ensure alignment of needs and requirements.
• Implement quality protocols and procedures to ensure compliance and adherence to governmental and regulatory requirements.
• Design and develop key performance indicators and metrics to assist in the management of the service and operations organization
• Provide data and analytics to inform decision-making and drive business decisions.
• Responsible for providing support for ad-hoc analysis and special projects
• Other duties as assigned (

Requirements

• Associate or Bachelor's degree preferred or relevant work experience
• 3-5 years of experience in data analysis, business analysis, or a related field
• Strong analytical and problem-solving skills
• Previous experience in a customer-facing role
• Knowledge of medical products or the healthcare industry
• Proficient with data analysis and reporting tools (e.g., Excel, DAS, Cognos)
• Proficient with data preparation, data visualization, and specialized/advanced business intelligence tools (e.g., Power BI, Tableau, Snowflake)
• Familiar with ERP systems (e.g. JDE, SAP)
• Experience with customer relationship management (CRM) software (Salesforce)
• Experience in data mining software (e.g., Celonas)
• Excellent communication, interpersonal, and problem-solving skills
• Bilingual or multilingual skills are a plus
• Ability to collaborate and communicate effectively on complex topics with non-technical stakeholders.
• Ability to work in a fast-paced environment and handle multiple priorities
• Functional knowledge of Microsoft Office
• Ability to learn and adapt to new systems, processes, and products
• Strong attention to detail and accuracy
• Ability to work a flexible schedule, including evenings and weekends (as needed)
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• US Benefits at Baxter (except for Puerto Rico)
• This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-bei

Benefits

Additional Information

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. Your role at Baxter Responsible for analyzing complex data sets, developing and maintaining advanced data models and algorithms, and using statistical and machine learning techniques to drive business insights.

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