Executive/Customer Engagement (2-year contract)

About the role

[What the role is] This is a customer facing position with the Temasek SkillsFuture Academy. [What you will be working on] The Customer Engagement Executive will be expected to perform the following responsibilities when appointed: - Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days. - Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins) - Conduct lead follow-up on programme/course enquiries, including tracking responses and closing the loop with customers. - Resolve concerns and complaints effectively, aiming for first-contact resolution. - Support operations at the TSA One-Stop Centre to ensure a customer-ready environment. - Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad-hoc duties as required. [What we are looking for] - Qualification in any discipline with at least 2 years of experience in customer facing / engagement positions. - Service quality mind-set with good communication skills. - Meticulous and systematic. - A team player with high initiative, resourceful and savvy with digital technology. - Good time management, ability to multi-task and prioritise work. - Proficient in Microsoft Office Suite applications, including Excel, PowerPoint, and Word.

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