Director, GVI/Care+ Business Operations (Onsite - Plano, TX)

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Position Summary Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Role & Responsibilities The Director, GVI/Care+ Business Operations drives demand planning, business operations and supply chain management for the GVI and MX Care+ teams. This leader will communicate opportunities and build consensus, as well as drive operational programs focused on innovation and growth. This position works with respective business units, SEA leadership, and headquarters in Suwon, South Korea. Sponsor approaches that encourage efficiency; from developing and/or enhancing processes to implementing systems with the goal of driving synergies and building efficiencies Lead regular C-Level executive reporting and strategy sessions Demand Forecasting & Analytics: Develop data-driven demand forecasts using historical sales data, market trends, and promotional impact analyses Sell-in & Sell-out Optimization: Track sales trends across channels to refine inventory planning and maximize sell-through Promotion Plan Integration: Evaluate upcoming promotional campaigns, incorporating the impact into demand forecasts Market Share & Competitive Analysis : Understand external market trends and competitor positioning to inform forecasting strategies Financial Risk & Opportunity Assessment: Identify financial risks and growth opportunities, ensuring targets are met through data-driven decision-making Inventory & Supply Chain Coordination: Collaborate with supply chain and operations teams to maintain optimal inventory levels, avoid stockouts or excess inventory, manage aged inventory, and ensure inventory is properly priced within the ERP system. Cross-functional Collaboration: Partner with product, marketing, finance, and sales teams to align demand forecasts with business objectives and market dynamics Reporting & Performance Tracking: Provide reports detailing forecast accuracy, sales performance comparing target, and promotional impact to senior leadership; continuously refine forecasting methods. Technology & Automation: Utilize forecasting software and AI-driven tools to improve prediction accuracy and efficiency. Strategic Planning & MP/TP Process Management (Monthly/Quarterly/Annually): Lead strategic planning and annual management plan development process via collecting and synthesizing key market trends, business requirements and strategic priorities across key business units and functions, to provide a consolidated view of the market, business targets and key execution strategies Manage annual/quarterly strategic plans and management KPIs Create and formulate clear and succinct narrative and quantitative analysis of the market landscape, competitive and customer analysis and how Samsung should position and navigate the changing market conditions and challenges to achieve the business goals and objectives Communicate, collaborate and project manage key cross-functional initiatives Iterate realignment, reinforcement of the key objectives, goals and strategy based on changes in the market dynamics and business situation in real time Strategic Initiatives and Tasks Management Track and manage various strategic initiatives, key tasks and requests in a systematic manner (strategic Initiatives and tasks may come from Strategic Planning reviews, Top Management meetings, team workshops etc.) Collaborate across cross-functional Samsung teams to track down key tasks and activities and provide periodic and ad hoc updates on the progress. Organize and provide progress visibility to key stakeholders proactively Cross-functional Project / Process Management: Lead coordination and operation of cross-functional initiatives and projects to address specific business needs Develop key narratives and build project plans to organize, track and manage the projects throughout the year Conduct post mortems for enhancing the project outcome in the future Strategic Business Operations: Lead the development of weekly integrated operations reports that create a clear analysis and narrative of how GVI lines of business perform across sales, marketing, SCM, financial and operational views Provide critical market/competitive insights that informs the organization for strategic changes Lead weekly, monthly, quarterly business review meetings (WBR/MBR/QBR) to addres

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