Training Instructor, FSD - Washington, DC

About the role

Primarily assigned to instruct specific training classes or lessons, this position also plans, schedules, coordinates, facilitates, and presents training focused on providing the highest quality security personnel contracts supported by the Federal Services Division (FSD) and any training offered by the Walden Training Academy. They will work with individuals or groups, teaching them how to use equipment, perform tasks, etc. They also need to be good at interacting with people, often dealing with participants who are learning new skills for the first time. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Participates with the training team, conducting training analysis of contract statements of work and other mandates to determine training requirements within the FSD; - Facilitates individual training, group instruction, demonstrations, meetings, and conferences, as directed by the Academy Manager or FSD management; - Responsible for all contract training compliance mandates within the FSD; - Creates and edits training programs in accordance with Statements of Work requirements and customer approval requirements; - Coordinates and facilitates assigned training programs, re-training programs, annual in-service training, and specialized training sessions for security officers, court security officers, and security supervisors within the FSD; - Assists in business development, capture management, and proposal production efforts, including, but not limited to, assistance as a subject matter expert, assignment of related drafting of narrative (copy) for proposal efforts; - Supports onboarding activities within the FSD and delivers orientation training to new employees; - Maintains records and prepares accurate and timely reports both manually and through automated methods (LMS) - Records and maintains certification requirements and credentials. - May assist in regulating licensure to ensure 100% compliance - Assemble packets for submission to ASRB, TNANG, TN POST, etc. - Assist in online applications for submission - Perform all other duties as assigned by the Academy Manager or Director of Operations and Training. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: - Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; - Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics; - Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Manages project team activities; - Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; - Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information; - Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; - Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results; - Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; - Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others; - Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides

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