Sales Enablement Manager

About the role

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system-giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses-including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga-rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: The Sales Enablement Manager will serve as a dedicated strategic partner to our sales organization, reporting directly to the Head of Sales. In this role, you will own the full enablement function for our sales team - bridging the gap between our product and go-to-market teams to drive consistent performance, faster ramp, and improved revenue outcomes. This is a build-and-own role. You'll find a strong foundation already in place and the opportunity to take true ownership by developing playbooks, coaching frameworks, and cross-functional alignment programs from the ground up. This is a hybrid-flexible position, with an expectation to come into the Utah office about 3-4 times per week.

Responsibilities

• Design and deliver training programs that keep the sales team up to date on product launches, PMM updates, sales methodology, and go-to-market motions
• Build, maintain, and roll out sales playbooks that equip AEs and BDRs with the messaging, objection handling, and deal strategies they need to succeed
• Act as the primary liaison between Product, PMM, and the Sales team-ensuring new launches are understood and activated quickly in the field
• Contribute to key go-to-market initiatives and outbound motions, coordinating enablement strategies that support revenue targets
• Establish consistent coaching and performance evaluation frameworks to identify gaps and drive improvement across the team
• Leverage outbound tools and CRM systems to surface patterns, coach on best practices, and drive improvements in close rate and ACV
• Produce and refine sales collateral and copywriting for outbound sequences and other content that supports the sales cycle
• Partner with Solutions Architects on enablement programs relevant to their pre-sales motions
• Establish metrics to measure the effectiveness of enablement initiatives and track impact on sales performance and revenue growth
• Collaborate with the cross-functional Enablement Managers to share best practices and ensure consistency across go-to-market teams
• Who We're Looking For :
• 3-5 years of experience in a sales enablement role, with a track record of building and rolling out programs independently
• SaaS and ecommerce industry experience is preferred
• Proficiency in revenue and CRM platforms such as Gong and HubSpot; experience using these tools for coaching, forecasting, and measuring enablement impact
• Experience building playbooks, running product launches end-to-end, and partnering closely with PMM and Product teams
• Analytical mindset with the ability to leverage data and insights to inform decisions and drive continuous improvement
• Experience in establishing KPIs to measure the effectiveness of enablement initiatives
• Excellent communication, presentation, and coordination skills
• Strategic mindset with the ability to align enablement initiatives with broader organizational objectives
• Ability to work autonomously and manage multiple priorities without constant direction
• Experience collaborating cross-functionally with product, marketing, and solutions teams
• Based in Utah with the ability to work from the office 3-4 days per week
• At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply.
• Why You Should Join Us:
• Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of prob

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