Operations and Performance Measurement Specialist, Knowledge Institute on Child and Youth Mental Health and Addictions - Temporary Full-Time (1.0) (until June 2027)

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Compensation Pay Range: $38.57-$47.34 Job Description: Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers - all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that's provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada's best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY The operations and performance measurement specialist supports the manager, quality and performance with the development and implementation of the Knowledge Institute's operational plans and leads the planning, monitoring and reporting of operational activities. The specialist also leads the Knowledge Institute's evaluation and performance measurement activities, such as continuously refining the Knowledge Institute's performance measurement framework [e.g. selection of key performance indicators (KPIs), data collection, data analysis, reporting], supporting staff with evaluation planning and outcome measurement at the programmatic level and championing evaluation processes at all levels of the organization to inform organizational and strategic decision-making. MAIN RESPONSIBILITIES Supports the development of the Knowledge Institute's annual operational plan Leads the Knowledge Institute's project planning activities Builds the Knowledge Institute's operational plan and KPIs in Microsoft Lists and/or other databases or systems Works with colleagues to continuously improve MS Lists and other project management/client relationship management tools Guides leadership to monitor operational targets and deliverables on an ongoing basis to ensure planned deliverables are achieved or to promote course changes, as needed Supports the development of key evidence-informed processes and tools to support the leadership team in strategic thinking and decision making, as directed Continually enhances the Knowledge Institute's performance measurement framework (including key performance indicators) and organizational logic model to measure organizational impact Conducts ongoing research to ensure the Knowledge Institute's performance measurement framework is leading in its field; suggesting enhancements when and where appropriate Coordinates data collection and quality assurance processes to ensure performance measurement data is being collected and tracked accurately Uses performance measurement data to report on key performance indicators, quarterly and annually; occasionally reports directly to the Knowledge Institute's advisory councils. Drafts the Knowledge Institute's quarterly performance reports and develops/supports other reports, that are submitted to the Knowledge Institute's advisory councils and funder Works with the Knowledge Institute's various teams in the development of evaluation plans and process/outcome measurement tools Provides direct coaching and consultation to Knowledge Institute staff on evaluation and performance measurement (i.e. feedback loops, reflective practice, evidence-based decision-making) Oversees the development and management of data collection tools in Survey Monkey Supports the implementation of the Knowledge Institute's learning organization model by participating in rela

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