Incident Manager - Financial Services

About the role

The Incident Manager role drives timely resolution, ensures effective communication with both internal and external stakeholders, and supports post-incident reviews to identify root causes and capture lessons learned, preventing recurrence.

Responsibilities

• Lead the end-to-end incident management process, ensuring prompt response and proper escalation of incidents.
• Coordinate across technical teams, vendors, and stakeholders to drive swift and effective resolution.
• Act as the central point of contact and decision-maker during incident situations.
• Manage communications across all organizational levels, from operational teams to executive leadership.
• Analyze incidents to identify trends and recurring issues.
• Ensure all incidents are accurately documented in accordance with Incident Management processes.
• Monitor, track, and report Incident Management metrics in line with defined KPIs.
• Conduct post-incident reviews to capture lessons learned and ensure completion of improvement actions.
• Collaborate with internal stakeholders to prepare regulatory reports (e.g., MAS incident reports for RI/PNI cases).
• Drive continuous improvement initiatives based on incident data and analysis.
• About you
• 5-6 years of experience in incident management within a financial institution or regulated environment.
• ITIL v3 or v4 Foundation certification preferred.
• Relevant technical certifications (e.g., AWS, Azure, Cisco) are an advantage.
• Strong verbal and written communication skills, with the ability to clearly articulate complex issues.
• Good understanding of MAS Technology Risk Management Guidelines (TRMG).
• Foundational knowledge of IT infrastructure, including servers, networks, databases, and cloud platforms.
• Proven experience in managing complex incident resolution and root cause analysis across multi-vendor and multi-platform environments.
• Familiarity with monitoring and alerting tools such as ELK or SolarWinds is beneficial.
• Self-driven, proactive, and able to work independently.
• Interested candidate who wish to apply for the advertised position, please click "Apply". We regret that only shortlisted candidates will be notified
• EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

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