Sr Manager, Restaurant General Restaurant

About the role

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world's most esteemed brands, cutting-edge technology and the industry's most comprehensive luxury customer data, Saks Global is shaping the future of retail. YOU WILL BE: The Restaurant General Manager is the strategic leader and visionary for all aspects of restaurant operations. In this executive role, you will guide the team as a driver of professionalism, financial agility, and overall operational excellence. By seamlessly blending business acumen with luxury hospitality standards, you will ensure a world-class dining experience for all guests while maximizing profitability and cultivating a high-performing management team.

Responsibilities

• Strategic Leadership & Relationship Management
• Strategic Execution: Drives the restaurant management team to define, align, and execute clear strategies and operational priorities that consistently deliver an excellent luxury experience.
• Executive Partnership: Partners closely with the Store General Manager, Regional Director of Restaurants, and Corporate Food Service to align the restaurant's vision with broader corporate goals.
• Daily Alignment: Conducts daily briefings with the Store General Manager and Regional Director to proactively review, address, and resolve any operational or business challenges.
• Client Relations: Cultivates and builds deep relationships with our premium client base to enhance brand loyalty and deepen the customer's overall connection with Saks Global.
• Financial Performance & Administration
• Fiscal Accountability: Oversees the creation, finalization, and achievement of seasonal profit plans, maintaining absolute accountability for the restaurant's financial health.
• P&L Optimization: Analyzes inventory metrics, batch invoices, month-end forecasts, and preliminary profit and loss (P&L) reports to protect and drive the bottom line.
• Data Integrity: Oversees the maintenance of accurate paperwork and POS reports, monitoring operational metrics against fiscal targets.
• Brand Standards: Drives the team to achieve and maintain a 90% score or better on seasonal secret shop reports and local health sanitation evaluations.
• Timeline Discipline: Ensures the restaurant team flawlessly meets all designated operational deadlines in accordance with the Saks Global corporate calendar.
• Event Oversight: Champions the development and flawless execution of all high-profile restaurant promotions, private bookings, and special events.
• Associate Development & Culture
• Leadership Pipeline: Directly oversees the performance management, professional growth, and development of the restaurant's management team and direct reports.
• Culture & Conduct: Fosters an inclusive, high-standard workplace, ensuring all Associates treat customers and colleagues with the utmost courtesy and professionalism.
• Training & Standards: Empowers the management team to implement and maintain rigorous, ongoing training programs across all critical operational tasks.
• HR Strategy: Partners strategically with the People Business Partner (PBP) on talent acquisition, payroll compliance, benefits, and employee relations.
• Compliance: Enforces and upholds all Saks Global corporate policies, procedures, and workplace safety standards.
• Executive Communications
• Operational Alignment: Leads daily communications with the restaurant management team regarding business needs, scheduling efficiencies, financial reports, upcoming events, and employee relations.
• Cross-Functional Collaboration: Represents the restaurant as the key liaison in weekly department manager meetings, cascading relevant news and collaborating on store-wide initiatives.

Requirements

• 7+ years of progressive hospitality management experience, with a proven track record of running high-volume, premium, or luxury restaurant operations.
• 4-year degree preferred, or equivalent executive career experience.
• Financial Acumen: Advanced financial acumen and analytical skills, with extensive experience in restaurant P&L analysis, forecasting, and budgeting.
• Proven Results: A documented track record of achieving business results and driving growth across multiple business units or revenue streams.
• Interpersonal Excellence: Exceptional communication skills with the ability to tactfully advise, counsel, coach, resolve conflict, and negotiate across all levels of the organization.
• Team Mindset: A strong champion of a collaborative "win together" corporate culture.
• Technical Proficiency: Proficiency with MS Office Product Suite and Google Workspace, with advanced proficiency preferred.
• Physical Demands: Role req

Benefits

Additional Information

Salary Range $103,827 - $129,784* Job Description:

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