Sales Support Team Leader SA/NT

Responsibilities

• Lead and develop the SA/NT Sales Support team (quotes, pricing, order management).
• Ensure timely, accurate responses to customer enquiries, quotes, and orders.
• Drive digital tool adoption, efficiency, and process compliance.
• Partner with Sales to deliver competitive, value-based deals while maintaining pricing integrity.
• Oversee order execution: availability checks, delivery proposals, alternatives, and complex order screening.
• Champion customer experience, ensuring responsiveness, issue resolution, and collaboration.
• Build capability and performance in the team, fostering a growth mindset and compliance culture.
• Deliver on agreed KPIs (quote turnaround, conversion, back orders, touchless processes, NPS, productivity).
• More about you
• While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
• Over 4 years of experience in managing daily operations and providing hands-on coaching to team members, fostering growth and efficiency.
• Deep expertise in sales support processes, including warehousing, logistics, and end-to-end operational cycles.
• Strong customer-centric approach, prioritizing speed, accuracy, and seamless execution to deliver exceptional results.
• Proficient in enterprise systems such as SAP, ERP, and CRM, paired with excellent communication skills to drive collaboration and efficiency.
• Demonstrated success in building, mentoring, and inspiring high-performing teams to achieve organizational goals.
• Applicants must hold full working rights in Australia to be eligible for this position.
• Everything we'll do for you
• Come join us, and together we can light up the future.

Additional Information

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. More about the role This is an exciting job opportunity for you to light the way as a Sales Support Team Leader SA/NT, based in our Signify office in Brisbane, Queensland.

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