Academic Success Advising Coordinator

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.
• Job Description:
• Position Salary Range: $52,000 - $56,000 per year; DOE
• Essential Duties:
• Proactively monitor student academic performance, addresses, responds to, and works to resolve student concerns, questions, or issues and collaborates closely with students.
• Provides individual and group academic and career advising and/or interacts with students in support of academic career success.
• Works closely and collaboratively with students, faculty, and staff to support academic and career success.
• As required, act as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic and career success; attends and/or presents at orientation or recruiting events/activities/workshops.
• Manages escalated issues from both internal and external constituencies.
• Demonstrates mastery of conflict resolution principles and techniques.
• Acts as a leader to coordinate academic success programs or advising policy development and implementation.
• Coordinates training and development related to projects and programs for staff.
• May train and support staff and student employees in learning/growing with technology. Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies.
• Prepares detailed documents, proposals, reports, and provides analysis of data for identification of trends. As required act as a leader to coordinate academic success program or advising policy development and implementation.
• Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems).
• Actively shares and responds to feedback and insight regarding technology systems and their daily use, demonstrating leadership to staff and student employees.
• Maintains an openness to new tools utilized across the University to aid in student success and service excellence. Leads staff in implementing new tools.
• Escalates/redirects urgent or conflicting requests after attempting resolution.
• May seek to resolve complex issues and takes the lead on projects built around student support.
• Applies collaborative approaches and strategies to devise solutions for student requests and clearly develops and conveys the nuances of outcomes verbally and in writing.
• Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships.
• Possesses a clear understanding of the unit goals of the college and/or departmental processes and expectations.
• Drives unit initiatives with holistic understanding of the unit goals.
• Collaborates with leadership to provide solutions associated with specific programs or projects.
• As required, supervise/support Academic Success Advisors in the successful execution of their duties. This may include hiring, training, mentoring and/or manag

Additional Information

Job Profile: Academic Advisor 2 Job Family: Academic Advising Time Type: Full time Max Pay - Depends on experience: $56,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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