Customer Operations Executive (French, Spanish or Polish speaking)

About the role

Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play a key role in scaling our business across the UK & Europe. We're looking for a bilingual (English & French, Spanish or Polish) Customer Operations Executive to join our growing London team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business.

Responsibilities

• Be the main point of contact for our merchants across the UK & Europe
• Own customer queries end-to-end via phone, email and live chat
• Investigate and resolve payment-related issues
• Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
• Share customer feedback to help improve our product and processes

Requirements

• Fluent English & one other language, either French, Spanish or Polish
• Strong communication and problem-solving skills
• Interest in fintech or financial services
• Organised, adaptable and eager to learn
• What happens next?
• Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
• Our hybrid approach
• #LI-CG1

Additional Information

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

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