Restaurant Operations Executive - OHS

About the role

Reporting to Restaurant Manager . The Restaurant Operations Executive supports the daily operations of Hua Ting Fine Dining Restaurant by delivering exceptional guest experiences in accordance with Forbes 5-Star and luxury hospitality service standards. The role ensures smooth restaurant operations, guest satisfaction, team coordination, and strong product knowledge while maintaining the highest standards of professionalism and service excellence. - Assist in the supervision and coordination of daily restaurant operations. - Ensure all team members are familiar with menu offerings, promotions, and service procedures. - Deliver personalized and attentive guest service aligned with luxury dining standards. - Build rapport with guests and anticipate guest needs to enhance the dining experience. - Recommend food and beverage pairings and upsell premium menu items professionally. - Handle guest feedback, complaints, and service recovery promptly and professionally. - Monitor restaurant cleanliness, table settings, and overall dining ambiance. - Support reservation management, seating arrangements, and VIP guest handling. - Assist Restaurant Manager in administrative duties, reports and stock coordination. - Ensure compliance with hygiene, safety, and company operational standards. - Support training and coaching of junior service staff when required. - Perform any other duties assigned by Restaurant Management.

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Company Intel

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