Director, Chief of Staff - Employee Experience

Responsibilities

• Executive Chief of Staff & Strategic Enablement
• Act as a trusted thought partner to the VP, enabling focus on the highest-value priorities while ensuring excellence in execution.
• Translate strategic intent into clear priorities, operating plans, and decision frameworks for the leadership team.
• Anticipate leadership needs, surface risks and tensions, and proactively drive resolution.
• Prepare the VP for executive engagements, board-level discussions, and senior enterprise forums, including briefing materials, narratives, and talking points.
• Serve as an extension of the VP in key forums, driving alignment and follow-through across teams and partners.
• Portfolio, Rhythm, and Delivery Discipline
• Orchestrate the operating rhythm of the Employee Experience leadership team (planning cycles, QBRs, staff meetings, retrospectives).
• Maintain visibility into all major operational commitments, enterprise programs, and transformation initiatives.
• Establish and enforce decision frameworks, priorities, and trade-offs across competing initiatives, with clear accountability for outcomes
• Drive cross-functional planning and dependency management across HR Technology, People Services, Analytics, Compliance, and Employee Relations.
• Own the Employee Experience planning processes, portfolio governance, and execution standards across the function
• Accountable for end-to-end visibility, prioritization, and delivery outcomes across the Employee Experience portfolio
• Ensure clarity of ownership, timelines, outcomes, and success measures across a complex portfolio of work.
• Support preparation for enterprise planning processes, investment reviews, and roadmap articulation.
• Enterprise Transformation & AI Enablement Support
• Partner closely with leaders driving AI-enabled HR transformation and enterprise agentic capabilities.
• Help shape narratives, user value propositions, and adoption strategies for new AI-powered offerings.
• Track enterprise commitments and ensure readiness across policy, communications, enablement, and rollout.
• Executive Storytelling & Creative Design Leadership
• Serve as the accountable leader for executive communications and narrative strategy for Employee Experience, ensuring consistency, clarity, and impact across enterprise audiences
• Personally create and/or elevate executive PowerPoint materials with a very high standard for visual design, narrative flow, and storytelling.
• Support senior leaders in developing materials that meet executive-level expectations for clarity, polish, and impact.
• Establish reusable templates, design standards, and storytelling approaches that scale across the organization.
• Translate complex concepts (AI, analytics, compliance, service delivery) into compelling, accessible stories that influence executives and employees alike.
• Leadership Team Enablement and Culture
• Enable the Employee Experience senior leadership team to operate as a cohesive, high-performing unit.
• Coach leaders (formally and informally) on executive presence, narrative development, and communication effectiveness.
• Reinforce accountability, trust, and clarity across the leadership team.
• Act as a cultural carrier for quality, experience excellence, and disciplined execution.
• Required Qualifications
• 10 years experience in roles such as Chief of Staff, Strategy & Operations, Transformation, Consulting, Marketing & Communications, senior HR/EX enablement roles
• 1 year experience in agentic AI, advanced analytics, or digital product environments
• 1 year experience with advanced PowerPoint skills, visual storytelling, and executive communication

Requirements

• 1 year of experience in HR, Employee Experience, or large-scale enterprise transformation
• 1 year of experience supporting enterprise-wide initiatives affecting large employee populations (50k+)
• Additional Job Standards:
• Strong business acumen with the ability to synthesize complex information into clear narratives
• Experience working across technology, analytics, operations, and change initiatives
• Trusted judgment and high discretion
• Background in design thinking, service design, UX, or creative disciplines (formal or self-developed)
• Equally confident operating at strategic altitude and execution-level detail
• Experience-driven, with a strong point of view on UX, service design, and employee experience

Additional Information

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! Labcorp is seeking a hybrid Director, Chief of Staff - Employee Experience to join our team at 10 Moore Drive, Durham, NC. This schedule includes a minimum of three in-office days per week and two days working remotely, supporting both collaboration and flexibility

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