Customer Relation Officer

About the role

STRIP - Singapore's first dedicated hair removal studio to specialise in waxing and AFT hair removal services (most notably the Brazilian and Boyzilian), as well as our specially formulated waxes and pre- and post-waxing care products. Job Responsibilities: - Provide a friendly and hospitable welcome to customers. - Handle calls and enquiries in a professional, courteous and polite manner. - Handle all customers' requests in a timely and efficient manner. - Attend to customers' enquiries or appointment bookings through phone calls, WhatsApp or face to face interactions. - Assist with booking, changing and cancellation of appointments - Engage new customers and provide excellent customer service to drive retention and sales. - Promote products, services and packages to boost sales opportunities. - Deliver product knowledge to customers through effective communication to increase consumers' understanding and product sales. - Manage and maintain the salon's tidiness and cleanliness. - Other ad-hoc duties where necessary. Job Requirements: - Passion for beauty services - Committed to deliver high standards of customer service - Strong interpersonal and communication skills - Able to operate basic computer applications Team Benefits: 5 days work week, retail hours Completion Bonus Referal Program Career Progression Pick up a new skillset F&B and Beauty perks and discounts available Sales commission and Incentives Candidates with no prior experience are welcomed, training will be provided.

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