Bilingual Account Manager - Mid-Market - Workleap (18-month Contract)

Responsibilities

• Protect and grow a book of accounts by running rigorous renewal conversations that keep GRR on target and create room for NRR expansion;
• Drive the pricing migration across your accounts - having direct commercial conversations with customers about the move to platform pricing, and closing them;
• Accelerate multi-module adoption by positioning the Workleap Agent as a force multiplier for managers, not just another product in the stack;
• Reduce late-stage churn risk by catching warning signals early, escalating with a plan, and running Mid-Term Value Reviews that prove value before the renewal conversation even starts;
• Maintain a clean, accurate HubSpot pipeline that reflects reality - not optimism - so the team makes the right calls at the right time;
• Use AI tools (e.g. Claude) to prep for calls, build account briefs, and iterate quickly on outreach - so your time goes toward high-value conversations, not manual research.
• A typical week?
• What does your future team look like?
• What are the next challenges awaiting your team?

Requirements

• Bilingual French-English is a must;
• 2+ years in an AM or CSM role with a renewal quota - you need to have owned a number, not just contributed to one;
• Experience managing an ARR book in the $1M-$5M range (enough complexity to be relevant, right-sized to translate to our segment);
• Proven ability to hold difficult commercial conversations - price increases, pushback, migrations - without losing the relationship or the deal;
• Strong pipeline discipline: CRM hygiene is a professional standard for you, not an admin tax;
• Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator - not an experiment, a habit;
• Experience in a scale-up or high-growth environment where the playbook is still being written;
• Bonus: experience navigating a pricing or packaging change with existing customers;
• Bonus: player-coach instinct - you share learnings, pull peers up, and build without being asked.
• Salary range: $80-90k CAD.
• This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate's region to align with local market conditions.
• As this is a sales role, it is also eligible for commission - bringing t

Benefits

Additional Information

Company Description Workleap is a Montreal-based tech company, founded in 2006. We're builders at heart, we make simple products that actually matter to the people who use them. We have two product lines: The Workleap Agent , our agentic HR platform that helps managers become better leaders, and ShareGate , the world's leading solution for Microsoft 365 migration and governance. More than 15,000 companies worldwide trust us to do exactly that. We're intentional about who joins us. If you're the kind of person who gets excited by a hard problem and wants to help shape what comes next, there's a place for you here. Job Description So, what will your new role look like? We're looking for an Account Manager who knows how to build real customer relationships and turn them into lasting partnerships. In this role - a 18-month contract with real impact from day one - you'll own a book of accounts and be responsible for renewing and expanding their value - making sure customers are getting everything they need from Workleap so they want to keep growing with us year after year. You'll be their go-to person: part consultant, part commercial partner, someone who can hold a tough conversation and still come out with a signature. This is a role for someone who's energized by the full customer lifecycle - from onboarding signals all the way to renewal close.

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