Technical Program Manager, CX Intelligence & AI
External
Coinbase · US$212K–$250K/yrFull-timeRemoteToday
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About the role
Lead cross-functional programs to transform customer support with AI-powered automation, agent tooling, analytics, and vendor evaluations. Define roadmap, size opportunities, set success metrics/OKRs, manage dependencies, and drive rollout/change management while partnering with Product, Engineering, Analytics, and Operations to deliver measurable CX improvements.
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