Proportional Treaty Claims Adjuster

About the role

Oversee the full lifecycle of inward proportional treaty claims, ensuring robust validation of ceded losses and accurate application of treaty terms. Provide effective oversight of cedant reporting while maintaining strong broker and cedant relationships. MAIN RESPONSIBILITIES End-to-end management of proportional treaty claims across a range of classes, including receipt, review, assessment, agreement, and settlement. Review and analyse bordereaux, statements of account, and supporting documentation to ensure accuracy, completeness, and alignment with treaty terms. Interpret and apply proportional treaty wordings, including quota share and surplus arrangements, ensuring claims are handled in accordance with contractual provisions. Liaising with co-insuring Syndicates, companies and claims bureau on large or contentious claims (including issuing market circulars). Assigning, managing, controlling and liaising with relevant service providers during the life of a claim (including lawyers, loss adjusters, third party administrators) Exercise knowledge of the laws of tort and contract and keep abreast of relevant statutory and casedevelopment Ensure that Chaucer's systems and procedures are up to date, are compliant with Lloyd's and FCA regulations, and are being adhered to within the department Building and maintaining relationships with brokers, adjusters, agents, coverholders, TPA's and other service providers, dealing with them in an efficient, polite and professional manner Provide oversight and review of delegated outsourcing arrangements Liaising with Reinsurance and Underwriting departments on key issues Work with Class Underwriters to monitor particular classes of business and identify claim activity within it, including suggesting remedial measures for the future Respond to policyholder complaints via the established mechanism Preparation and analysis of monthly/quarterly reports Consult with Class Underwriters in situations where clarification of underwriting intent is required, where requests for ex-gratia/commercial settlements have been presented, and where coverage is disputed Undertake business travel when necessary. REGULATORY RESPONSIBILITIES To provide guidance to Customers on: How to make and/or progress a claim; By supplying appropriate information to the Customer on any claim being handled; By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed; Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate; and, By ensuring that the principles of Treating Customers Fairly are upheld by Agents and Service Providers OUR REQUIREMENTS RELEVANT EXPERIENCE Essential Solid claims adjuster experience Desirable Property Treaty claims handling experience TECHNICAL SKILLS Essential MS Office Word Excel (intermediate) Desirable EDC experience (Lloyd's and LIRMA) EDUCATION Essential Lloyd's Introductory Test GCSE Maths grade B or above Desirable ACII A Level Maths grade C or above PERSONAL SKILLS Ability to work on own initiative Professional outlook Excellent organisational skills Good communication and negotiation skills with the ability to liaise at all levels Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.

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