Computer Support Technician I
External
Okgov · Oklahoma CountyPart-timeRemoteToday
AndroidComplianceDocumentationiOSVPN
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Benefits
Job DescriptionAs a Computer Support Technician I with OMES you will enjoy:Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.Job DetailsFull-time 40-hour work weeks.Support's: The Department of Public SafetySalary up to: $57,000Department: IS Workplace Services (Assigned to Department of Public Safety)Position SummaryAs a frontline resource, this position works under the guidance of the Team Lead and Project Manager to support daily workstation operations, execute routine device provisioning, and ensure rapid, accurate incident resolution for agency end users.Position ResponsibilitiesFrontline Technical Support & Escalation PathwaysConfigure, deploy, maintain, and troubleshoot Windows and macOS workstations, laptops, and peripheral devices.Support iOS and Android mobile devices within the enterprise environment, ensuring basic connectivity and policy compliance.Utilize remote support tools effectively to assist users across localized and geographically distributed agency locations.Document and escalate advanced or complex technical issues to higher support tiers (Tier II/III) when appropriate.Endpoint Operations & Tactical Focus AreasOMES Support Service & User Assistance: Deliver responsive, high-touch frontline user assistance and troubleshooting to maintain established service delivery standards.Asset Tracking & Inventory: Support enterprise asset tracking workflows via ServiceNow, ensuring accurate tracking of hardware deployments, replacements, and returns.Hardware Refresh Deployment: Perform workstation imaging, device provisioning, software installation, and physical setup activities during large-scale laptop and workstation refreshes.Network & Security Compliance: Troubleshoot routine hardware, software, printer, VPN, and network connectivity issues to ensure endpoints maintain enterprise compliance standards.Onboarding & Offboarding Support: Execute technical onboarding and offboarding tasks, including hardware delivery, setting up basic workstations, and verifying initial system access.Application Deployment & Testing: Assist with the baseline installation, standard configuration, and routine troubleshooting of core agency-specific applications.Service Management & CoordinationUtilize ServiceNow for daily incident management, service requests, accurate asset tracking, and comprehensive ticket documentation.Adhere strictly to established service level agreements (SLAs) and customer service metrics.Maintain clear, thorough, and precise ticket resolution details for all assigned support activities.Participate in scheduled on-call support rotations and after-hours activities to support agency operations as required.Education and ExperienceMinimum Qualifications (one of the following):A Bachelor's degree and one (1) or more years of relevant experience; ORAn Associate's degree and three (3) or more years of relevant experience; ORA High School Diploma or GED and five (5) or more years of relevant experience; ORAn equivalent combination of education and experience, substituting one year of relevant IT experience for each year of required education.Required Skills and ExperienceExperience supporting Windows and macOS operating systems in an enterprise or professional environment.Direct experience utilizing ServiceNow or a similar enterprise ticketing system for incident tracking.Foundational experience troubleshooting computer hardware, software, printing, and peripheral device issues.Basic experience configuring and supporting iOS and Android mobile devices.Strong customer service, communication, and problem-solving skills in a multi-location support environment.Preferred Skills and ExperienceFamiliarity with Active Directory, Microsoft 365 administration, and remote endpoint management tools.Experience with workstation imaging, provisioning protocols, and deployment technologies.Basic experience supporting enterprise VPN cliVision insurancePaid time offRemote work options
Additional Information
Job Posting Title Computer Support Technician I Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization IS-CS Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) July 24, 2026 Full/Part-Time Full time Job Type Regular
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