Senior Solutions Engineer

About the role

We're hiring a founding senior Solutions Engineer based in the APAC region to serve as Mesh's technical point of contact for customers and prospects across APAC. This is a hybrid role that spans presales, implementation, and technical support, making it ideal for an experienced crypto-native operator who thrives on variety and wants to own a broad scope in a high-growth region. You'll partner with Sales on technical evaluations and demos, guide customer engineering teams through API and SDK integrations, and serve as the first line of triage for production issues before escalating to our US-based support and engineering teams. You'll work closely with our Solutions Architects, Solutions Engineers, and Support Engineers to maintain continuity across timezones and ensure customers never lose momentum. This role is high-impact and high-autonomy. You'll be Mesh's face in the region, trusted to represent the platform technically and build relationships with some of the largest companies in crypto, fintech, iGaming, and traditional finance.

Responsibilities

• Partner with Sales to support technical evaluations, RFPs, and proof-of-concept engagements for APAC prospects
• Lead technical demos and architecture discussions, translating customer requirements into Mesh integration strategies
• Build and present solution designs that map Mesh's APIs, SDKs, and smart routing capabilities to customer use cases
• Provide technical input on deal scoping, including feasibility and integration complexity estimates
• Serve as a trusted technical advisor throughout the sales cycle, building confidence with customer engineering and product teams
• Guide customer engineering teams through SDK and API integration, from sandbox to production launch
• Own the technical implementation process for APAC accounts, coordinating with US-based Solutions Architects on complex builds
• Conduct integration reviews and troubleshoot issues during onboarding to reduce time-to-live
• Create and maintain region-specific playbooks, implementation guides, and best practices documentation
• Track implementation milestones and proactively communicate status to internal stakeholders and customers
• Drive adoption and optimization post-launch, helping customers scale volume and expand use cases
• Serve as the first point of technical triage for APAC customer issues during regional business hours
• Investigate and diagnose issues using Datadog, Amplitude, and internal tooling before escalating to US-based Support Engineering or Product/Engineering teams
• Provide clear, structured escalation context (reproduction steps, logs, impact assessment) to ensure fast resolution
• Join live troubleshooting calls with customers to resolve API, SDK, or transaction-level issues
• Identify patterns in support requests and feed insights back to Product and Engineering to drive platform improvements

Requirements

• 5+ years in solutions engineering, technical consulting, implementations, or a technical customer-facing role, with meaningful time spent in crypto, digital assets, or blockchain infrastructure
• Crypto-native. You understand wallets, on/off-ramps, stablecoins, DEXs, bridges, custodial vs. non-custodial architectures, and how crypto payments infrastructure works at a protocol and product level. This is not a "nice to have."
• Hands-on experience with APIs, SDKs, webhooks, and RESTful integrations. You've built, debugged, and documented integrations yourself.
• Comfortable running technical demos and leading architecture discussions with senior engineering, product stakeholders and senior leaders at enterprise accounts
• Proactively use AI tools in your day-to-day work - whether for drafting documentation, accelerating troubleshooting, building demos, or automating repetitive workflows. You don't wait to be told to use AI; you reach for it naturally and know how to get real leverage out of it.
• Proven ability to manage multiple customers and workstreams simultaneously in a fast-paced, high-growth environment
• Clear, structured communicator, both written and verbal. You can translate complex technical concepts for different audiences, from developer docs to executive messaging.
• Self-directed and high-autonomy. You'll be operating as the sole founding APAC CS resource and need to make sound decisions independently.
• Familiarity with observability and analytics tools (Datadog, Amplitude, or similar)
• Experience navigating the AP

Benefits

Additional Information

About Mesh At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us!

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