Customer Service Executive
External
Absolute Kinetics Consultancy · SingaporePrepare for this interview
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About the role
We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or applicants have the option to select West or North Region, and offers a dynamic work environment with opportunities for professional development. Absolute Kinetics Consultancy Pte Ltd is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and customer-centricity, we have established a reputation for delivering exceptional service to our clients. As a dynamic and growing company, we are committed to investing in our people and fostering a culture of excellence. If you are passionate about customer service and eager to join a team of talented professionals, we encourage you to apply for this exciting opportunity. Apply now to become our next Customer Service Executive!
Responsibilities
- Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and efficient manner
- Providing accurate information and effective solutions to address customer concerns.
- Documenting customer interactions and maintaining detailed records.
- Identifying opportunities to improve customer experience and suggesting process improvements.
- Collaborating with cross-functional teams to ensure seamless service delivery.
- Handling customer complaints and escalations with professionalism and empathy.
- Actively participating in training and development programs to enhance your skills.
Requirements
- At least 1 year of experience in a customer service role, preferably in a call centre or similar environment.
- Excellent communication and interpersonal skills, with the ability to listen and respond effectively.
- Strong problem-solving and decision-making abilities, with a focus on providing solutions.
- Proficient in the use of computer systems and software, including customer relationship management (CRM). tools
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Passion for delivering exceptional customer service and a commitment to continuous improvement.
- Selected candidate may have to work a weekend day.
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