AI Enablement Consultant - Computing Services

Responsibilities

• You'll work as part of our AI Enablement Team, helping shape and communicate the vision for how AI services roll out across the university. But this isn't a strategy-only role - most of your time will be spent in the field, working directly with campus partners.
• You'll also help us build the infrastructure for sustainable adoption: documentation, toolkits, communications, feedback loops, and metrics that show what's actually working. And you'll stay connected to what's happening in the broader AI landscape, bringing back insights that help us improve.

Requirements

• We're looking for someone with progressive experience in product or service delivery, ideally in a university or technical environment. You've supported AI tool rollouts, adoption efforts, or platform integrations - and you understand that technology only matters if people actually use it.
• You have a foundational understanding of IT service management (ITIL or similar) and experience gathering business requirements. Certifications in cloud/AI platforms or process improvement methodologies are a plus, but we care more about what you've done than what's on your wall.
• A bachelor's degree or equivalent experience is required.
• Why Carnegie Mellon?
• Our benefits philosophy emphasizes Choice, Control, and Well-being. We have excellent retirement and healthcare options, as well as tuition remission for employees and dependents. Learn more at https://www.cmu.edu/jobs/benefits-at-a-glance.
• Come join an institution and inspire innovations that change the world!
• Are you interested in an exciting opportunity with an exceptional organization?! Apply today!
• Joining the CMU team opens the door to an array of exceptional benefits.
• Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access , and much more!
• For a comprehensive overview of the benefits available, explore our Benefits page .
• At Carnegie Mellon, we v

Benefits

Additional Information

Carnegie Mellon University has been shaping the field of artificial intelligence since the very beginning. But having world-class AI research doesn't automatically mean everyone knows how to use these tools in their daily work. That's where you come in. Computing Services, the central IT group, needs someone who can help faculty, staff, and students use AI to enable them more productive. You'll partner with teams across the university to uncover where AI can make a real difference, then help them get there through training, consultation, and hands-on support. Think of it as translating what's possible into what's practical. Are you energized by helping people learn new things? Do you get excited when someone finally "gets it"? We'd love to talk.

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