Assistant Manager- Information Technology

About the role

Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices. Assist in maintaining system availability, performance, and security across all hotel departments. Provide technical support and troubleshooting for hardware, software, and network-related issues. Support system integrations between PMS, POS, Finance, Sales, F&B, and third-party applications. Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures. Monitor system performance and proactively escalate issues to minimize operational downtime. Support new system implementations, upgrades, patches, and testing activities. Maintain accurate IT documentation, asset registers, licenses, and configuration records. Assist with vendor coordination, service contracts, and support agreements. Support user access management, system permissions, and onboarding/offboarding processes. Provide IT support during critical hotel operations, pre-opening activities, and special events. Ensure compliance with Accor IT standards , cybersecurity requirements, and local regulations. Support IT audits, risk assessments, and compliance reporting. Promote IT best practices and provide basic system training to hotel colleagues. Maintain strong communication with department heads to understand and support operational technology needs. Uphold data protection, confidentiality, and information security standards at all times. Degree or diploma in Information Technology, Computer Science, or a related field preferred. Minimum 3-5 years of experience in hotel IT operations, with exposure to supervisory level responsibilities. Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support. Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals.

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Company Intel

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