Bilingual Recipient Solutions Manager I - California/N. Nevada

About the role

Change people's lives and love what you do at Cochlear-the most recognized brand in hearing health care-helping people hear and be heard around the world . The Recipient Solutions Manager (RSM) provides industry-leading support, education, and value-add services to reduce patient and professional aftercare burden, while achieving upgrade sales goals within their assigned territory. This role focuses on providing and implementing efficient aftercare solutions that deliver customer satisfaction and confidence and, developing strategies to support patient outcomes and upgrade revenue. Success requires expertise in patient education, relationship management, upgrade business development, and consultative sales skills to achieve annual territory upgrade sales targets. This role supports the California/North Nevada region, with responsibility for a territory spanning Southern California, Northern California, Northern Nevada and Hawaii

Responsibilities

• Bilingual : Ensure that patients, within and outside the assigned region whose preferred language is Spanish, experience a seamless written and verbal recipient journey. Must lead the way by ensuring all Spanish speaking patients are supported.
• Key Requirements
• To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:
• Bachelor's Degree, with Master's Degree/AuD preferred
• 2-3 Years of Experience in Hearing Healthcare, sales or service experience
• Demonstrated ability to work independently with minimal supervision
• Demonstrated prioritization and organization skills
• Experience taking action and ownership of customer relationships within assigned region
• Ability to lift minimum 30 lbs
• Communicates effectively and persuasively with excellent written and verbal communication skills, highly effective presentation skills, and an ability to adjust communication and messaging to fit the audience
• Strong computer skills with experience in various software packages including Microsoft Suite and web-based applications
• Ability to work and adapt in a fast-paced environment and balance/manage multiple changing priorities while maintaining a high level of attention to detail
• Demonstra

Benefits

Additional Information

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care. Bilingual Recipient Solutions Manager ( California/North Nevada) Position Spotlight: This role supports the California/North Nevada region, with responsibility for a territory spanning Southern California, Northern California, Northern Nevada and Hawaii Preferably seeking candidates based in or near San Diego, Los Angeles, San Francisco and Sacramento Willingness and ability to travel up to 40% of the time Candidates with hearing health background and knowledge of Cochlear products preferred Fluency in Spanish required, including the ability to write and speak effectively Application deadline: July 10, 2026

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