Strategic Enterprise Solutions Consultant

Responsibilities

• Act as a strategic advisor across key accounts , partnering with senior stakeholders to shape customer experience strategy and define solution approaches that drive long-term value
• Own strategic deal shaping across multiple complex opportunities , guiding account teams on how to position Sprinklr's platform to solve high-impact business challenges
• Lead and elevate discovery engagements by:
• Identifying both stated and latent business needs
• Challenging assumptions and reframing problems
• Defining clear value hypotheses linked to measurable outcomes
• Design and lead end-to-end solution strategy , translating business priorities into scalable, differentiated platform solutions across the marketing and CX ecosystem
• Facilitate advanced workshops, executive sessions, and proof-of-concept engagements, ensuring alignment between business objectives, technology capabilities, and commercial outcomes
• Influence commercial strategy and solution positioning , shaping how Sprinklr competes and wins across strategic pursuits
• Partner cross-functionally with Product, Engineering, Customer Success, and Marketing to:
• Define complex solution architectures
• Align product capabilities with market needs
• Drive feedback loops that influence roadmap and delivery
• Translate complex platform capabilities into clear business value , tailored for executive audiences, linking technical solutions to financial and operational impact
• Stay ahead of industry trends across mar-tech, social, contact centre, and CX, using insights to:
• Shape client conversations
• Influence Sprinklr's positioning and approach
• Act as a capability multiplier within the organisation by:
• Mentoring and coaching other Solution Consultants
• Raising the overall standard of discovery, solutioning, and storytelling
• Acting as an escalation point for complex or high-risk opportunities
• Contribute to the development of methodologies, frameworks, and best practices , helping define how Sprinklr approaches solution consulting at scale

Requirements

• Highly experienced Solution Consultant / Sales Engineer with a track record of leading complex enterprise engagements within SaaS environments
• Recognised for deep expertise in marketing technology, customer experience, or digital transformation , with the ability to bring a strong point of view to client challenges
• Proven ability to shape strategy and influence executive stakeholders , driving alignment on complex, ambiguous problems
• Strong experience in structured problem solving and value-based selling frameworks, with a focus on measurable impact and transformation outcomes
• Deep understanding of the CX and mar-tech ecosystem, including CRM, marketing automation, social platforms, analytics, and CCaaS, along with integrations across systems
• Confident communicator with the ability to engage and influence stakeholders from C-suite to practitioner level
• Demonstrated ability to lead without authority, driving outcomes across cross-functional teams
• Acts as a thought leader, contributing to industry conversations through speaking, publishing, or internal innovation
• Committed to continuous learning, feedback, and personal development
• Able to build trust quickly and operate effectively in complex, high-stakes environments
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Additional Information

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description As a Solutions Consultant - Lead at Sprinklr, you act as a recognised subject matter expert and trusted advisor to enterprise clients, helping them define, shape, and implement solutions that leverage Sprinklr's Unified-CXM platform to drive measurable business outcomes across marketing, social, and customer experience functions. You go beyond solution execution to shape how complex customer experience challenges are approached , influencing both client strategy and Sprinklr's go-to-market approach across accounts and regions. At Sprinklr, Lead Solution Consultants combine deep technical expertise with strong business consulting acumen to uncover a customer's current and future state needs. They operate with credibility at the executive level, bringing point of view, insight, and structured thinking to guide customers toward high-impact transformation outcomes.

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