Network Operation Centre Engineer (Shift Rotations) - Officer - Network & System Operations - IT

Responsibilities

• Network Monitoring & Incident Response
• Monitor network infrastructure, WAN/LAN links, firewalls, load balancers, and data center equipment using NMS/monitoring tools.
• Detect, analyze, and respond to network alerts and performance anomalies.
• Troubleshoot and resolve L1/L2 network issues within agreed SLAs.
• Perform initial diagnosis and escalate to L3 engineering teams when required.
• Maintain detailed incident records and ensure timely communication to stakeholders.
• To collaborate with network service providers and other parties on production support
• Work in shift rotations (24×7 operations).
• Operations & Maintenance
• Conduct routine health checks on network devices and critical circuits.
• Support planned maintenance activities, including network upgrades, patching, and configuration changes.
• Assist in managing network assets, documentation updates, and configuration archives.
• Collaborate with vendors/telcos to resolve circuit or hardware issues.
• Service Management
• Handle ServiceNow incidents, requests, and change tickets in accordance with ITIL processes.
• Participate in root cause investigations and assist in producing post-incident reports.
• Security & Compliance
• Monitor and respond to security-related network events in coordination with the security team.
• Ensure adherence to governance, compliance, and change control standards.
• Support audit exercises and maintain evidence for control checkpoints.
• Continuous Improvement
• Recommend enhancements to monitoring dashboards, alert thresholds, and operational workflows.
• Contribute to automation initiatives to reduce manual operational tasks.
• Participate in knowledge sharing and develop procedural runbooks.
• To adopt tools and systems, such as JIRA, Confluence to enhance operation tasks and productivity

Requirements

• Education & Professional Experience
• Degree in Computer Science, Information Technology, or related discipline.
• 2-5 years of experience in network operations, NOC environment, or L1/L2 support roles.
• Previous experience in regulated environments, e.g. banking, financial institution, exchanges, is an added advantage, not a must
• Holder of Cisco CCNP or equivalent (Huawei HCIP) is required
• Holder of ITIL Foundation is a plus
• Technical Skills
• Solid understanding of TCP/IP, routing, switching, DNS, DHCP, MPLS, VPN, and network protocols.
• Hands-on experience with Cisco/Juniper/Arista network devices.
• Familiarity with firewalls (Palo Alto, Fortinet, Check Point) is a plus.
• Experience with monitoring tools (e.g., SolarWinds, PRTG, SevOne, Zabbix, Netbrain).
• Basic understanding of ITIL processes (Incident, Problem, Change Management).
• Experience in programming with Python for network automation is a plus
• Soft Skills:
• Strong analytical and problem‑solving abilities.
• Ability to work under pressure in a mission-critical environment.
• Effective communication skills and teamwork mindset.
• HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.
• Location:
• HKEX - TKO
• Shift:
• 7x24 Shift (Hong Kong SAR)
• Scheduled Weekly Hours:
• 40
• Worker Type:
• Permanent

Benefits

Additional Information

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The NOC Network Operations Engineer is responsible for monitoring, maintaining, and supporting the organization's network infrastructure to ensure high availability, optimal performance, and rapid incident response. This role operates within a 24×7 Network Operations Center (NOC) environment and plays a key part in safeguarding production stability, resolving network incidents, and coordinating with internal teams and external service providers. Job Duties:

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