Support Analyst - Grimsby

Responsibilities

• Embed a robust help desk support service to the business with the appropriate IT tool
• Support in resolving help desk calls
• First port of support for the phone systems
• First port of call for building PC's / connecting printers / Setting up new mobiles
• Document both existing and new IT support processes.
• Working with the business to provide support in all aspects of the software development lifecycle.
• To carry out work safely in the interests of other employees and themselves, in compliance with current legislation and Company Health & Safety procedures.
• To undertake any reasonable request as directed by your Line Manager.
• Key Skills:
• Understanding of help desk\customer support
• Basic knowledge of IT in general, including Microsoft Operating Systems, Applications, Networking, Mobile Technologies
• Basic understanding of phone systems
• Proficient in use of MS Office systems
• Please

Benefits

Additional Information

I have an immediate requirement for a Support Analyst for my client based in Grimsby. Work for a nationally recognised client, this is an important need to be filled as soon as possible. Objective: Reporting to the head of IT, this role will form part of a small in-house IT Support Team. The IT Support Team provides both maintenance and new releases to existing applications used by the business as required.

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Company Intel

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