Customer Solution Specialist

About the role

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions - Solera powers over 300,000 customers across 100+ countries. Our solutions drive operational efficiency, data-driven decision making, and measurable business outcomes across the automotive ecosystem. The Customer Solution Specialist is responsible for understanding customer needs and delivering tailored solutions that drive satisfaction, retention, and business growth. This role serves as a bridge between customers, sales, and internal teams, ensuring seamless implementation and ongoing support of products or services.

Responsibilities

• Act as the primary point of contact for assigned customers, building strong, trusted relationships
• Customer Case Triage
• Regional KPI tracking and Prioritization
• Resolve customer issues and escalate complex cases when necessary
• Monitor customer performance, usage, and satisfaction metrics
• Gather customer feedback and share insights to improve products and services
• Maintain accurate records of customer interactions in Solera systems
• Required Qualifications
• 3 - 5+ years of experience in customer success, solutions consulting, account management, or a similar role
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to manage multiple accounts and priorities simultaneously
• Experience working with CRM tools (e.g., Salesforce, Billing Platform)

Requirements

• Experience in a technical or SaaS environment
• Knowledge of industry-specific solutions (e.g., automotive)
• Familiarity with project management tools and methodologies
• Strong communication and skills and ability to influence stakeholders
• Key Competencies
• Customer-centric mindset
• Solution-oriented thinking
• Collaboration and teamwork
• Adaptability and flexibility
• Attention to detail
• Time management and organization
• Success Metrics
• Customer retention and renewal rates
• Resolution time for customer
• EQUAL OPPORTUNITY EMPLOYER

Additional Information

Customer Solution Specialist

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