Assistant Manager: Ocean Beach Resort, Umina

Responsibilities

• This is where you'll really make your mark. As Assistant Manager, you'll be the operational backbone of the resort, bringing structure, consistency and calm leadership to a busy, multi-department environment.
• You will:
• Act as the operational 2IC to the General Manager, translating strategy into consistent day-to-day execution
• Maintain strong operational rhythms, ensuring tasks are tracked, followed up and completed
• Provide visible, hands-on leadership, supporting teams and resolving day-to-day operational challenges
• Be the first point of support for team queries, roster challenges, guest concerns and inter-department issues
• Support department leaders to stay focused, accountable and aligned to business priorities and standards
• Assist with roster review, workforce planning and labour decisions to match demand
• Oversee key banking, administrative and compliance processes with accuracy and consistency
• Support safety and compliance activities, including incidents, hazard reporting and operational checks
• Assist with recruitment, onboarding and team development
• Step in to support or lead operations as needed during peak periods and busy trading times
• This is a hands-on, high-impact role where you'll be right in the middle of the action, keeping everything moving and making a real difference every day.
• Working pattern: This role offers flexibility, with weekend work expected (Saturday being a key day). A typical pattern may include Tuesday to Saturday during peak and shoulder periods, with increased flexibility in off-peak seasons.
• Accommodation: Available if required (but not essential to live onsite. You can choose what works best for you!)

Requirements

• We're looking for someone who thrives in structure, enjoys being the "engine room" of operations, and takes pride in keeping things running smoothly...even when things get busy.
• You'll bring:
• Experience in a holiday park, resort, hotel or high-volume hospitality environment
• Valid NSW Working with Childrens Check (Mandatory)
• A background in a supervisory, duty manager, assistant manager or department head role
• Strong organisational skills, with the ability to prioritise, follow up and execute with discipline
• A calm, practical and solutions-focused approach under pressure
• Confidence supporting multiple departments and working across all areas of operations
• A hands-on leadership style, with a visible presence across the resort
• Experience with rostering, labour awareness and operational planning in a busy environment
• Strong communication skills and the ability to reinforce standards while building positive team culture
• Commercial awareness and attention to detail across admin, compliance and financial processes
• A proactive mindset. You don't wait for things to go wrong, you stay one step ahead
• Overall, an incredible opportunity to build your operational leadership capability at scale and be part of a resort where energy, pace and teamwork come together to create amazing guest experiences.
• What's in it for you?
• At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
• Know you belong:
• If you're ready to step up, take ownership and be the steady force behind a high-performing resort, this is your moment. Apply now, we cannot wait to hear from you or visit our careers site to find out more!
• As part of our recruitment process, all employe

Additional Information

Ready to step into a role where no two days are the same and the beach is your backyard? Join one of Australia's largest and most established holiday resorts, where your leadership will help keep a fast-paced, high-volume operation running smoothly while delivering unforgettable guest experiences. With over 100 cabins, 300 sites, waterparks, pools and constant guest activity, this is a BIG and seriously exciting opportunity. A true 2IC opportunity, perfect for someone ready to step up, take ownership of the day-to-day resort rhythm and turn big-picture direction into on-the-ground results.

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