Department Coordinator III - Testing Services

Requirements

• 4 years of Front-Facing Customer Service experience
• Bachelor's degree
• Be able to gain certification once employed.
• COMPETENCIES
• MS Office (Word, Excel)
• PeopleSoft
• Customer service experience
• Web development (e.g., Drupal)
• Windows 365
• Punctual attendance
• Multitasking skills
• Targeted Salary: $38,036.21
• Compensation will be commensurate to candidate experience.
• Equal Employment Opportunity
• Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.
• Assistance and Accommodations
• Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.
• If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.

Additional Information

Department: Location: Belknap Campus Time Type: Full time Worker Type: Regular Job Req ID: R108686 Minimum Requirements: High School Diploma/GED and a minimum of four (4) years of relevant experience or an equivalent combination of education and experience. Grade 3 (Hourly) Position Description: The University of Louisville is hiring a Department Coordinator III in the Testing Services Department. The Department Coordinator III will greet candidates, ensures test security and compliance and reporting, and serves as the first point of contact for customers. Welcomes candidates, maintain test security and compliance, report test results, and maintain a professional level of customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES Protect exam content, student data, and testing protocols from unauthorized disclosure. Exhibit exceptional organization skills with keen attention to detail and the ability to refocus quickly after interruptions. Observe test takers attentively to detect and prevent cheating or suspicious behavior while simultaneously answering phones and checking candidates in and out. Professional communication by phone, email, and in person with faculty, test vendors, and testing candidates. Provide exemplary customer service. Manage daily operations of testing center including scheduling, proctoring and administering exams (e.g., placement tests, course exams, standardized tests.) Remain current on test policies, procedures and proctor certifications. Enforce testing center policies and procedures, ensuring compliance with institutional, state and federal regulations. Follow National College Testing Associations standards and the program requirements of testing vendors. Manage disruptive situations calmly and quickly. Coordinate with faculty and test vendors to schedule exams and accommodate special requirements. Maintain testing center equipment, software and inventory serving as Tier I technical support. Maintain financial records. Serve as Coordinator for weekend ACT/SAT testing and Back up Administrator for Testing Services

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