Customer Service Executive

About the role

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

Benefits

Additional Information

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we're committed to sustainability, employee well-being, and personal development. Customer Service Executive Own the Customer. Drive the Experience. Make the Difference. Great with customers? Thrive under pressure? Know how to keep orders, stock and expectations on track? Join Smurfit Westrock Markham Vale and play a key role in delivering best-in-class service. What you'll do Manage customer orders, delivery expectations & SLAs Balance stock, production and transport planning Build strong relationships and own key customer accounts Resolve issues, complaints and queries quickly and effectively Spot opportunities to improve processes and ways of working What you'll bring Strong communication and relationship management skills A proactive, can-do mindset with confidence to challenge Ability to prioritise, stay organised and work under pressure Experience managing customer expectations and delivering results Good IT skills (Excel and systems) Why this role? You'll be at the heart of the operation - keeping customers satisfied, orders flowing and the business moving.

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Company Intel

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