Associate - Account Management (Channel Support Specialist)

About the role

Job Description Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly. Conduct regular audits to identify competency gaps and propose improvements. Monitor channel partner performance and provide feedback to drive continuous improvement. Collaborate with internal teams to ensure partners have the resources they need. Collaborate with internal teams to identify training programs to enhance partner capabilities. Support the execution of channel marketing activities, including trade shows, online campaigns, and events. Maintain detailed records of partner interactions and support activities. Assist in the creation and maintenance of partner enablement materials. Qualification/Skills 2 to 3 years' experience in a support or customer service role, in a B2B environment. Strong communication and interpersonal skills. Proficiency in CRM software and Microsoft Office Suite. Excellent problem-solving skills and attention to detail. Knowledge of industry trends in cybersecurity Excellent verbal and written communication skills Good to have Experience in partner enablement or channel support. Project management skills

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Company Intel

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