CCC Help Desk Representative Incident Management Agent (Belgrade)

Responsibilities

• Register, monitor, and manage incidents following established procedures.
• Perform initial diagnostics and coordinate with technical teams for resolution.
• Proactively inform users about the progress of each incident.
• Properly document each case to ensure quality and traceability.
• Work closely with the team and participate in continuous improvement activities.
• Mandatory Requirements
• Very high level of Spanish (C1 or equivalent).
• Experience in technical support, Service Desk, NOC, or incident management.
• Advanced proficiency in Excel and Outlook .
• Strong verbal and written communication skills.
• Availability for 24x7 rotating shifts .

Requirements

• High level of English .
• Knowledge of ITSM tools (ServiceNow, Remedy, etc.).
• Core Competencies
• Teamwork.
• Customer orientation.
• Problem-solving skills.
• Organization and attention to detail.
• Offers of employment are conditional upon passage of screening criteria applicable to the job.
• Company Benefits :
• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners
• EEO Statement
• Statement to Third Party Agencies

Benefits

Additional Information

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list. Incident Management Agent (Belgrade) Role Summary Incident Management Agent for our team in Belgrade , providing operational support to a Spanish customer . The role involves managing incidents, ensuring clear communication, and achieving fast resolution in line with service standards.

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