Senior Processor Warranty

Responsibilities

• Responsible for delivering outstanding ASC thru timely processing of repair and shipping so that customer/consumer could repurchase our products again.
• Answering AS inqury calls for warranty issues properly
• Communicate with customer/consumer on the criteria for judging defects products
• Make judgements for loss responsibility of manufacturer, retailer or consumer.
• Arrangement in resolving customer/consumer complaints.
• Key Relationships:
• Internal : Sales, Finance, Demand Planning, Sales Ops, IT, HR
• All Customers/Cosumers
• Knowledge Skills and Abilities :
• Professional knowledge on golf equipment
• Skilled in MS Office & AS system
• Knowledge of customer service principles and practices
• Interpersonal skills
• Good communication skills
• Stress tolerance and Self-motivation
• Problem analysis and problem-solving
• Possess good attention to detail, accuracy and an eye for inconsistency
• Requisite Education and Experience / Minimum Qualifications:
• '- More than 1 year of customer/consumer service in golf or sports industry
• Native Korean

Additional Information

Purpose & Overall Relevance for the Organization : Secure customers/consumers' privilege as solving their complaints on our products. Increase brand image thru their satisfaction on our products and service in order to support our sales goal

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