Manager, Technology Governance

Responsibilities

• Lead and oversee the end-to-end delivery of multiple projects and large-scale programs, ensuring effective management of scope, timelines, budgets, risks, and issues
• Drive the evolution and standardization of PMO processes, tools, and governance frameworks to improve project delivery and alignment with enterprise standards
• Partner with cross-functional stakeholders (onshore and offshore) to ensure successful execution of strategic IT initiatives and alignment with business priorities
• Provide leadership and guidance to project managers, coaching teams on best practices across project lifecycle disciplines (Agile, Waterfall, QA, solution delivery)
• Manage project portfolio planning and execution, including resource allocation, prioritization, financial tracking, and status reporting to executive leadership
• Monitor project performance through KPIs, metrics, and reporting, providing regular updates on progress, risks, and financials
• Proactively identify and remove project impediments, implement solutions to challenges, and escalate critical issues when necessary
• Develop and manage sourcing strategies, including internal capacity planning and third-party/vendor partnerships, to meet delivery and cost objectives
• Build, lead, and mentor high-performing teams, while driving talent development, engagement, and retention initiatives aligned with organizational goals
• Role Requirements
• Bachelor's degree in Business , Computer Science, Electronics, or a related field; PMP and/or CSM certifications preferred
• 5+ years of experience in project/program management, leading complex technology initiatives within structured governance frameworks
• Proven experience in financial services, payments, or banking industries
• Strong expertise in project portfolio management (PPM) tools (e.g., Project Server, Clarity, Clarizen, Workfront) and reporting/metrics
• Demonstrated experience managing global, remote, and geographically distributed teams, including onshore/offshore delivery models
• Advanced knowledge of software development lifecycle methodologies (Agile, Waterfall, hybrid models)
• Experience managing vendor relationships and third-party strategic partnerships
• Strong leadership, problem-solving, and decision-making skills, with the ability to manage complexity and drive results
• Highly self-motivated with excellent prioritization, multitasking, and stakeholder management skills, combined with a strong customer-centric mindset
• Work Shift
• Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week .
• BENEFITS AND OTHER DETAILS

Benefits

Additional Information

As a key member of Western Union's Technology team, th e Technology Governance Manager is responsible for driving the successful delivery of global IT strategic initiatives with cross-functional impact across the organization. Th is role plays a critical part in strengthening project management practices, aligning PMO standards, and ensuring the effective execution of technology programs. The position partners with global stakeholders, manages project portfolios, and leads high-performing teams to deliver scalable, high-quality solutions that support business objectives .

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