Head of Learning and Development - Europe & Middle East

About the role

Reporting to the Director of L&D EMEAPAC, the Head of L&D EME will drive the firm's L&D agenda for the EME region (aligned to EMEAPAC). They will work with the Director of L&D to design and implement the firm's L&D vision for an AI-enabled world, providing innovative, strategic insights to drive a high-performance culture of learning for this professional environment. The role is high profile, requiring a significant amount of office time in London and some travel. The role has up to 4 senior manager/manager roles reporting into it. The Team The Learning and Development team is a Centre of Excellence within the Norton Rose Fulbright People & Culture function. Its remit spans the EMEAPAC geography. Responsible for a wide range of learning and development activities which align to the firm's strategy, it plays a pivotal role in driving the 'high performance, high support' culture of the firm.

Responsibilities

• Work closely with the Director of L&D and our EMEAPAC L&D leadership team to develop and implement the firm's L&D strategy in line with the firm's objectives
• Offer innovative, implementable insights into the evolving role of L&D in the age of AI and which fit the context of the firm
• Build strong and sustainable relationships across the firm and be a trusted advisor to partners, senior leaders and clients
• Be an outstanding communicator, presenter and facilitator and demonstrate high credibility in front of challenging, senior audiences
• Design and deliver bespoke leadership and professional skills programmes for individuals and teams
• Possess excellent management skills: understand how to drive high performance through feedback, coaching, training and guidance of team members (including senior professionals)
• Be capable of successfully and sensitively navigating difficult conversations
• Understand how to navigate a complex, highly matrixed professional services environment
• Provide strategic advice on L&D matters to key stakeholders in an informed, credible and data-driven way
• Offer ongoing identification of the skills and knowledge required (current and future) of lawyers and business services staff in a fast-evolving, AI-enabled world
• Collaborate with other business services teams to ensure the development of a broad range of skills and knowledge across the firm (P&C; Knowledge; Innovation; Risk & Compliance; Marketing; Finance, etc.)
• Manage external training providers, coaches and other service providers
• Review feedback from training feedback, employee surveys and other data to continuously improve the L&D offering and service
• Take a lead on designing and implementing impactful leadership development initiatives at scale across all levels of leadership in the firm
• Skills and Experience Required
• 1 0+ years of learning and development experience at a management level (professional services or large corporate experience may be an advantage but we welcome applications from all industries)
• Advanced strategic and technical expertise in the learning and development area
• Commercially and strategically minded, able to develop strategy and direct team members to deliver strategic and operational goals
• Ability to inspire others to align to goals and strategic outcomes and able to influence senior management to adopt best practice
• Superior client service skills with the ability to influence internal and external clients at all levels
• Proven ability to effectively lead others by setting strategic and operational goals, delegating effectively, providing regular feedback, coaching and guidance
• Ability to support and influence the career development of direct reports and ensure succession planning
• Ability to work under pressure and manage team to meet tight deadlines; able to work additional hours when necessary
• A high standard of professionalism, confidentiality and discretion
• Extensive experience leading o

Benefits

Additional Information

Practice Group / Department: Learning & Development Management - EMEA Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary.

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