Regional Accounts Executive - Mumbai

About the role

About the Role: ● The Executive will be responsible for managing and retaining assigned customer accounts, ensuring timely renewals with price uplifts, meeting collection targets, and driving growth through farming and customer engagement. ● The person will report to the Regional Account Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal and external stakeholders. Job Responsibilities: ● Manage and maintain strong relationships with existing customers. ● Ensure timely annual contract renewals with appropriate price revisions. ● Drive customer retention through proactive engagement and resolution of concerns. ● Monitor and manage collections and Days Sales Outstanding (DSO) performance. ● Identify opportunities for up-selling and value-added services. ● Develop new business opportunities (farming) within existing and new customer accounts. ● Conduct market surveys and competitor analysis to identify service gaps and business opportunities. ● Share actionable customer feedback with the service team to enhance customer satisfaction. ● Carry out additional responsibilities and tasks as assigned from time to time. Key Result Areas: ● New Business Generation ● Customer retention ● Contract renewals & pricing ● Collection & DSO performance ● Upselling & account growth ● Market insights & feedback sharing Competencies (Skills essential to the role): ● Customer orientation and relationship building ● Cross-Functional Collaboration ● Negotiation and influencing skills ● Result-driven and target-oriented ● Communication and presentation skills ● Accountability Educational Qualification / Other Requirement: ● Bachelor's Degree (or equivalent) in Business, Marketing, or related field ● 3-5 years of total experience, with a blend of front-line B2B sales and account management ● Good knowledge of the local geography/territory where the role is based ● Proven experience in customer retention and business development ● Proficient in MS-Office/G-Suite What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in: ● Service ● Relationships ● Teamwork ● Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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