Senior Delivery Manager

Requirements

• Experience: +8 years experience; Solid experience in the financial sector.
• Managed multiple projects and multiple teams. Worked in scale up. Total budget management above 1.6 Mn. Capably managing commercial responsibilities. Experience in pre-sales efforts with an ability to work with Sales team to shape new deals
• Domain Knowledge: Knows concepts of planning, bench, CR and understands Banking Platforms.
• Methodology: Can handle fixed price and Time and Material. Focussed on fixed price and kanban..
• Tooling : Proficient in Jira, Google suite and ideally familiar with Productive.
• Education: Bachelor's degree or higher.
• Language: Professional working proficiency in English and local language.
• Travel : Willingness and eligibility to travel internationally as required according to customer needs including possessing necessary visa-free travel status.
• Competencies / skills
• Result Driven
• Accountable for delivering a complex project to a go-live. Fixed price or time and material.
• Leads project planning and execution, driving the team to achieve milestones.
• Accountable for project tracking, risk identification, and mitigation.
• Accountable for setting up and maintaining project administration structure and templates.
• Ensures zero surprise delivery through risk mitigation plans.
• Ensures adherence to quality framework along with Engineering Manager(s).
• Responsible for maintaining SLAs under MS contracts.
• Ensures structured transition from validated requirements to engineering execution across all portfolio projects.
• Hygiene
• Ensures all project documentation and tools are accurate and compliant with BB WoW .
• Prioritizes simple and effective communication over jargon.
• Always compliant on BB mandatory training / certification and drives compliance for the rest of the project team.
• Expert in manifesting hard skills in scope: change, quality & risk management.
• Excellent soft skills in active listening, objection handling, reasoning, debating, influencing, presenting, and teamwork with a perpetual commercial and financial savviness.
• Comfortable in manifesting consultant mindset (influence & persuasion, negotiation skills, confidence to push back when necessary).
• Capable of leveraging and contributing to BB Delivery Hub to hone BB WoW , PM techniques, and delivery framework and acts as a local champion.
• Improving the backbase way of working is a requirement.
• Stakeholder Management
• Manages operational communication with customer and backbase team.
• Defends project scope and decisions with clarity and honesty
• Capable of establishing good relationships inside Backbase with Sales, Tech and R&D.
• Comfortable in setting right expectations with the customer and pushing back as needed.
• Constantly strives to be a Trusted Advisor to the customer.
• Balances the attention towards the customer and keeping the teams productive. For the BA to get BSD 's signed off and for the EM to create working code with the squad.
• Explains AI-driven delivery practices within the project context and aligns customer expectations on delivery model and value.
• Commercial
• Responsible for closing SoW / CR and tracking usage
• Responsible for: project code setup, timesheets, invoicing, allocations, accounts receivable, team planning.
• Tracking & reporting on margin & revenue
• Team
• Capable of creating

Additional Information

As a Senior Delivery Manager , you are the independent driver of success for large and complex projects, ensuring customer needs are met from the initial planning phase through to a triumphant go-live. You are fully accountable for the final result, diligently managing the entire project lifecycle, including budget, risk, and scope. You uphold theBackbase way of working, translating process efficiency into a clear, practical reality for both the delivery team and the customer. You create a seamless environment where every single player, both on the customer and Backbase side, understands their role and is empowered to excel. While you maintain oversight on deadlines and key dates, you take care of three main areas; You ensure that the BA lead secures necessary sign-offs (BSDs), runs a crystal clear jira admin with one source of truth. You ensure that the Engineering Manager with his team focus on delivering the BSD 's. You control the customer on scope and agreements made to deliver items from their end. Fundamentally, your role is that of a powerful facilitator. You handle the full spectrum of project administration, from governance, detailed reporting, and meeting setup (including Steering Committees) to intricate internal and external stakeholder management, budget tracking, payments, and team planning. You artfully remove every possible distraction, ensuring the team can work with laser focus on their tasks, maintaining a light touch that keeps you informed without interrupting their flow. As a forward-thinking leader, you also know how to leverage AI to enhance and streamline your project management activities.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at workatbackbase? Share your experience