Sales Consultant

About the role

The Sales Consultant is responsible for promoting and selling the company's cord blood and tissue banking services to consumers in a professional, ethical, and compliant manner. This role involves direct engagement with parents through events, roadshows, clinics, and other approved channels, providing accurate information, guiding customers through the enrolment process, and ensuring a positive and trustworthy customer experience. The Sales Consultant plays a key role in achieving sales targets while upholding high service standards in a regulated healthcare environment. Sales & Customer Engagement - Promote and explain the company's services and products clearly and accurately to consumers - Engage customers professionally at events, exhibitions, clinics, and other approved platforms - Conduct sales consultations and guide customers through the sign-up process - Achieve individual sales and enquiry generation targets - Build trust and rapport with customers through ethical and transparent communication Product Knowledge & Compliance - Maintain strong knowledge of company services, processes, and regulatory requirements - Ensure all sales activities are conducted in compliance with company policies and healthcare regulations - Follow approved sales scripts, materials, and documentation procedures - Participate in all required training and compliance briefings Documentation & Administration - Ensure accurate completion and submission of all customer forms, contracts, and supporting documents - Maintain proper records of sales activities and customer interactions - Support internal audits and compliance checks through proper documentation Service Excellence - Provide a positive and professional customer experience throughout the sales journey - Work closely with the Customer Service team to ensure smooth handover after sales - Handle basic customer enquiries and escalate complex issues appropriately Events & Activations - Participate in company events, exhibitions, roadshows, and weekend activations when required - Support event setup, customer engagement, and post-event follow-up activities Teamwork & Continuous Improvement - Work collaboratively with team members and supervisors to achieve team goals - Accept coaching and feedback to continuously improve sales and service performance - Support any additional duties or initiatives assigned by the Service Operations Manager Job Requirement Diploma or equivalent qualification (Degree is an advantage) Minimum 1-3 years of experience in: o Sales o Customer service o Healthcare, insurance, financial services, or related industries (preferred) Strong interest in healthcare services and client education Comfortable engaging with consumers in a consultative sales environment Willing to work weekends and participate in events when required

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