Customer Support Specialist - AI Assisted

Responsibilities

• Provide timely and professional customer support via email , chat, and ticketing systems
• Use AI -assisted tools to draft, summarize, and optimize customer responses
• Resolve order, product, and account-related inquiries efficiently
• Escalate complex issues and collaborate with internal teams as needed
• Maintain accurate support records and ticket documentation
• Follow support workflows, SLAs, and quality standards
• Contribute to improving AI prompts, macros, and support processes
• Required Qualifications
• Hands-on experience in customer support or customer service roles
• Experience using AI tools to assist with customer communication or workflow efficiency
• Prior experience working remotely is mandatory , including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
• Strong written communication skills and attention to detail
• Ability to work fixed hours aligned to EST (8:00 AM - 4:00 PM)

Requirements

• Experience supporting e-commerce or digital-first businesses
• Familiarity with ticketing systems and support KPIs
• Experience contributing to knowledge bases or help centers
• Tools & Technology
• Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
• AI Tools: ChatGPT, AI -powered macros, or similar
• Collaboration: Slack, Zoom, Google Workspace
• We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Benefits

Additional Information

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title: Customer Support Specialist - AI Assisted Location: Remote Time Zone: EST (Working Hours: 8:00 AM - 4:00 PM EST) Role Overview We are seeking a Customer Support Specialist to deliver high-quality customer support using AI -assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hirehangar? Share your experience