Customer Trust & Engagement Manager

Responsibilities

• Lead customer trust engagements, including executive briefings, trust reviews, security and compliance discussions, and strategic customer conversations
• Communicate Autodesk's approach to security, privacy, compliance, risk management, resilience, and responsible AI in a clear, credible, and customer-centric manner
• Partner with customer-facing teams to support strategic opportunities, renewals, escalations, and complex customer trust inquiries
• Develop trusted relationships with customer stakeholders, including security, privacy, risk, procurement, legal, and executive team
• Develop and execute programs that strengthen customer trust and improve customer understanding of Autodesk's trust posture
• Serve as a customer advocate within Autodesk by bringing customer feedback into trust, product, engineering, and go-to-market planning processes
• Contribute to initiatives that position Autodesk as a trusted partner across the industries we serve
• Collaborate closely with Security, Privacy, Legal, Compliance, Product, Engineering, Sales, Customer Success, and Operations teams to ensure consistent customer messaging and effective issue resolution
• Support the development of trust-related content, customer-facing resources, and enablement materials
• Help improve processes, tools, and programs that scale customer trust engagements globally
• Represent customer perspectives in internal discussions regarding trust-related policies, controls, and program enhancements

Requirements

• 5+ years of experience in a customer-facing, consultative, advisory, or program management role involving one or more of the following areas: customer trust, cybersecurity, privacy, compliance, risk management, security assurance, governance, solutions engineering, or enterprise technology
• Experience leading customer-facing discussions related to security, privacy, compliance, risk, resilience, responsible AI, or other trust-related topics
• Strong understanding of security, privacy, compliance, and risk management concepts, with the ability to explain complex topics clearly to both technical and non-technical audiences
• Demonstrated ability to engage with senior customer stakeholders, including executives, security leaders, privacy, legal, procurement, risk, and technical teams
• Excellent written, verbal, and presentation skills, including the ability to develop clear customer-facing messaging, executive briefings, and trust-related communications
• Strong stakeholder management and cross-functional collaboration skills, with the ability to partner effectively across Security, Privacy, Legal, Compliance, Product, Engineering, Sales, Customer Success, and Operations teams
• Ability to manage ambiguity, prioritize competing needs, and drive alignment across multiple internal and external stakeholders
• Customer-centric mindset with strong judgment, professionalism, and the ability to build credibility in sensitive or high-trust customer conversations
• Bachelor's degree or equivalent practical experience
• Experience in customer trust, trust advisory, security assurance, governance, risk and compliance, security consulting, solutions engineering, technical sales, or customer-facing cybersecurity roles
• Familiarity with industry frameworks and standards such as ISO 27001, SOC 2, NIST, GDPR, FedRAMP, CSA STAR, or similar programs
• Experience developing and delivering customer-facing content, executive presentations, trust narratives, enablement materials, FAQs, or thought leadership
• Experience discussing AI governance, responsible AI, data governance, resilience, or emerging technology risks with customers or internal stakeholders
• Experience supporting enterprise sales cycles, strategic renewals, customer escalations, security reviews, vendor risk assessments, or third-party risk management processes
• Certifications such as CISSP, CISM, CRISC, Security+, CIPP, CIPM, or comparable credentials are a plus
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• 26WD9

Additional Information

Job Requisition ID # 26WD98802 L'affichage de poste en français suivra / The French job posting follows. 26WD98802, Customer Trust & Engagement Manager Position Overview Autodesk is seeking a Customer Trust Engagement Manager to help strengthen customer confidence in Autodesk's products, services, and business practices. This role serves as a strategic bridge between customers and Autodesk's Trust organization, translating complex topics such as security, privacy, compliance, resilience, risk management, and responsible AI into meaningful customer engagements. The ideal candidate is equally comfortable engaging with customer executives, security practitioners, procurement teams, and internal stakeholders. They will help customers understand Autodesk's trust programs while ensuring customer perspectives and requirements are effectively represented across the company.

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