Automotive Technical Helpdesk Agent

External

Msxinternational · Warsaw, Poland

Full-timeOn-site2w ago

Compliance

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Benefits

Opportunity to work with one of the biggest OEM's on the market.Regular training and access to global career opportunities/career progression.A professional but relaxed working environment, as part of a welcoming and diverse team.Proven automotive experience , ideally in a dealership, workshop or at a manufacturer, (Aftersales retail experience is an advantage)Confident in technical concern resolution and warranty proceduresFluency in any CEE language and English is requiredExperience with a high-performing, collaborative, constructive peer group is a plusVery good verbal and written communication skills with high attention to detailAbility to work on own initiative with attention to detail with flexible and proactive personalityPersonal qualities of integrity, credibility with high-level of organizational and time management skillsStrong business acumen and customer focusWith over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:Consumer EngagementParts, Accessories & Service PerformanceActionable InsightsRepair Optimization & ComplianceLearning SolutionsDistribution & Sales PerformanceOur proven track record means that we now partner with almost every car manufacturer on the market.The MSX PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSX MissionTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.The MSX VisionTo be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.Vision insuranceFlexible scheduleParental leave

Additional Information

In your role as an automotive technical support agent for an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

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