General Manager, SNF RCM

Responsibilities

• Strategic Planning, Execution & Growth
• Develop and execute strategic plans that align with company strategy and financial goals
• Partner with the COO to design and implement the infrastructure organization design, process maturity, and technology enablement required to scale
• Implement data-driven performance management through dashboards and KPIs, driving accountability for outcomes
• Serve as a thought partner to the senior leadership team on performance management, operating rhythm, and investment priorities
• Financial Management
• Own and deliver on P&L, revenue, gross margin and EBITDA targets
• Oversee budgeting, forecasting and financial discipline to ensure financial health and profitability
• Provide regular financial and operational updates and performance reports to the senior leadership team via Monthly Operating Reviews and other means
• Revenue Cycle Management Operations
• Oversee day-to-day RCM operations to ensure productivity, quality, client and employee engagement outcomes meet or exceed expectations
• Implement data-driven performance management through dashboards and KPIs, driving accountability for outcomes
• Continuously identify areas for process improvements and opportunities to scale the business unit and implement changes to enhance overall performance
• Customer Satisfaction & Relationship Management
• Champion customer satisfaction and retention across all clients.
• Anticipate and proactively address churn risks
• Build senior-level relationships with key accounts and represent the division in executive-sponsor programs
• People & Culture
• Build and lead a team that combines operational rigor with customer focus
• Define the org structure, success profiles, and development plans required for scale
• Foster a culture of ownership, transparency, and continuous improvement
• Develop next-generation leaders and drive engagement across the division
• Sales & Marketing
• Partner with sales and marketing to develop and implement strategies that enhance brand awareness and attract new customers
• Provide subject-matter expertise during sales pursuits and renewals
• Other duties as assigned or required by the business
• What it takes to join the team
• 8 to 10+ years of progressive RCM experience, specifically within the SNF industry, with at least 3 years in a senior leadership or GM role.
• Proven success owning and growing a $10M+ P&L within a PE-backed or growth-stage environment
• Experience designing and implementing scalable operating models and automation-enabled processes
• Strong understanding of Skilled Nursing reimbursement systems, payer policies, and revenue cycle KPIs
• Experience working with an offshore business model and global partners
• Ability to function well in a fast-paced, ambiguous, and at times stressful environment.
• Excellent communication, stakeholder management, and organizational skills.
• Bachelor's degree required; Master's a plus
• Salary Range
• $200,000 - $275,000 USD

Benefits

Additional Information

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. Assembly Health is seeking a strategic and results-driven General Manager for our SNF RCM Division with a proven track record of building high-performing teams, building the operating infrastructure required to scale, driving strong P&L performance , improving customer satisfaction and retention, and building a strong 'results-driven' culture . This role is ideal for a leader who thrives in growth environments and knows how to translate vision into disciplined execution within a private equity-backed or growth-stage environments. This is a full-time, exempt position reporting to our Chief Operating Officer (COO).

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