Client Service Associate
External
Spsnorthamerica · West Columbia, SCFull-timeOn-site1mo ago
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Responsibilities
- You will be responsible for maintaining high-performing workplace operations across several core areas:
- Mail & Shipping Operations
- Receive and process inbound mail and packages
- Log deliveries into chain-of-custody tracking software
- Distribute mail/packages promptly to employees
- Manage outgoing mail and shipping transactions
- Notify employees of deliveries
- Serve as point of contact for mail and package inquiries
- Accuracy, timeliness, and accountability are critical in this function.
- Business Service Center Support
- Monitor and maintain multi-function copy/print devices
- Replenish toner and paper daily
- Assist with copy/print requests
- Submit work orders when equipment requires service
- Maintain a neat and organized service center area
- Your attention to detail keeps business operations uninterrupted.
- Workplace & Pantry Support
- Monitor and replenish office supplies (paper, pens, toner, etc.)
- Restock pantry items (snacks, beverages, coffee areas)
- Maintain client breakrooms and kitchen areas
- Service barista stations and meeting spaces
- Presentation matters - you ensure spaces remain stocked, clean, and client-ready.
- Front Office & Facilities Support
- Provide backup reception/concierge coverage as needed
- Set up meeting rooms, conference spaces, and events
- Assist with building occupant moves
- Perform light maintenance and cleaning tasks
- You help create a polished and welcoming workplace experience.
- What Success Looks Like
- Employees receive prompt, courteous, professional service
- Mail and shipping are processed accurately and on time
- Office equipment remains operational and stocked
- Workplace spaces are organized and presentation-ready
- During downtime, you proactively identify ways to add value
Requirements
- Strong customer service mindset (5-star service standard)
- High attention to detail and reliability
- Ability to manage multiple operational tasks simultaneously
- Professional communication skills
- Self-starter attitude with a proactive approach
- Why This Role Matters
- This position is central to daily business continuity.
- When mail flows correctly, equipment works, spaces are stocked, and service is seamless - productivity stays high and clients remain confident.
- If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply.
Benefits
Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equitDental insuranceVision insurance401(k)Equity / stock options
Additional Information
SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence. This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup - ensuring employees and clients experience a smooth, professional, and well-organized environment every day.
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