Customer Service Representative

About the role

The Customer Service Representative plays the critical role to effectively interface multiple functions across sales, marketing, product Engineering, application engineering and production planning in order to meet customers' requests and manage all kinds of pre-sales and post-sales activities.

Responsibilities

• 1.Liaison between field sales offices and corporate head quarter: provide support for order status, to regional sales manager.
• 2.Administrate and maintain the MPS forecast system - Adexa and customer relationship management system - vTiger.
• 3.Act as the first customer contact person to handle customer inquiries for assign product lines, provide tactical support including but not limited to: customer inquiry, price quotation, lead times, and supporting sample information.
• 6.Prepare weekly, quarterly and annual forecast by collecting and reporting results.
• 7.Update and maintain daily, weekly and monthly reports for sales .
• 8.Work with sales office to compile monthly sell thru (POS) and inventory reports .
• 9.Coordinating with production control to ensure product availability.

Requirements

• 1.Familiar with MRP/ ERP system
• 2.Fluent in English speaking, writing, reading and listening
• 3.Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
• 4.Good team player, customer-oriented and strong sense of commitment
• 5.Solid organizational skills, including the ability to prioritize and multi-task
• 6.Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations excellent negotiation and problem solving skills.
• 7.High responsibility and Self-motivated

Benefits

Additional Information

Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to our customers. Our portfolio of technology helps power our world ---come join our team and see how YOU can make a difference. Job Description:

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at monolithicpower? Share your experience