Client Success Director

About the role

We are hiring a Client Success Director for our Client Success team in São Paulo, Brazil ! This position has a fundamental leadership role within a senior team, influencing business stakeholders, driving executive engagement, member adoption, and long-term client value through a data-driven and consultative approach and standing at the forefront of negotiation and relationship management with our key accounts/clients (HR senior leaders and CEOs of companies). The ideal profile combines strong leadership, commercial mindset, operational excellence, and the ability to thrive in a fast-paced, global environment.

Responsibilities

• Build and lead a team that thrives - hire the right people, set clear direction, and be the kind of leader who coaches, supports, inspires and helps the team achieve their full potential.
• Own the client relationship end-to-end - understand each client's objectives, develop comprehensive account-specific growth strategies, and ensure satisfaction from onboarding through renewal and beyond.
• Drive retention and revenue growth - proactively manage portfolio health, develop risk-mitigation strategies, and ensure on-time, high-quality renewals and contract renegotiations; identify and convert upsell and cross-sell opportunities that expand Wellhub's footprint within existing accounts.
• Deliver executive-level engagement - design and lead Business Reviews with C-suite and senior HR/Finance stakeholders, translating Wellhub usage data into compelling ROI narratives that reinforce the value of the partnership.
• Champion member engagement - collaborate with a broad range of internal stakeholders (Wellbeing Engagement, CX, Operations, User Growth, Partners, etc) to develop and execute member growth strategies that deliver measurable results for clients and for Wellhub.
• Be the voice of the client - synthesise feedback across your portfolio, advocate internally for improvements that reduce churn risk and increase satisfaction, and bring client intelligence to leadership discussions to help shape Wellhub's enterprise strategy.
• Champion AI adoption within the team - stay current on AI tools and best practices relevant to client success, and actively help your team integrate them into their day-to-day work to improve productivity, decision-making, and the quality of client interactions.
• Build a culture of client obsession and operational excellence - continuously improve onboarding, QBR, escalation, and account planning playbooks, raising the bar on how the team operates and making processes faster, smarter, and more scalable.
• Live the mission : inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• Bachelor's Degree.
• Relevant years of experience in Client/Customer Success, Account Management, or a related B2B client-facing role, ideally within SaaS, HR tech, or employee benefits.
• Experience managing people managers or senior team leads, with a demonstrated ability to build, scale, and develop high-performing teams.
• Skilled at dealing with complex, multi-stakeholder accounts involving HR, Finance, Procurement, and C-suite decision-makers.
• Experience with CRM platforms.
• Proven track record of successfully implemented projects and/or hitting or exceeding targets in a B2B environment.
• Proactive, curious, hands-on profile with high energy.
• Comfort with fast paced, transformational environments.
• Data-driven and analytically minded.
• Ability to work in close collaboration with cross functional, global teams.
• Excellent communication skills: interpersonal, written and public speaking.
• Strong executive presence and a natural ability to build relationships and networks at all levels.
• Fluency in English and Portuguese.
• Demonstrated experience using AI tools.
• Background in the wellness, benefits, or HR technology sector is a plus.
• We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants t

Benefits

Additional Information

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing!

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at gympass? Share your experience