Senior Manager, Tissue Service Operation, APAC

Responsibilities

• You will lead the Tissue Machine Service Operation team across China and APAC, guiding performance, capability development, and operational excellence.
• You will manage project delivery end-to-end, coordinating customers, suppliers, internal teams, and global units to ensure schedules, quality, and cost targets are met.
• You will act as the main customer contact, handling service quality claims, driving solutions, and ensuring strong relationships throughout the project lifecycle.
• You will oversee cost control, inventory management, and operational efficiency, improving competitiveness and minimizing risks.
• You will collaborate with global teams and internal stakeholders to drive continuous improvements, optimize service delivery, and support business growth.
• Expectations for you
• You hold a bachelor's degree or above in a relevant discipline.
• You bring at least 5 years of experience in tissue paper machinery or large tissue mill environments.
• You have leadership or management experience, with the ability to guide and motivate teams.
• You communicate confidently in both Chinese and English, verbally and in writing.
• You work independently and effectively with stakeholders at all levels.
• To succeed in this role
• You combine strong technical expertise with confident leadership and structured project management skills.
• You stay close to customers while balancing operational priorities, cost targets, and quality outcomes.
• You thrive in a global, matrix environment and communicate clearly across teams and cultures.
• You are proactive, organized, and focused on continuous improvement and results.
• We also expect you to align with Valmet's Leadership Principles-practical behaviours that guide how we lead, collaborate, and succeed together:
• Take accountability - Act with ownership, set clear expectations, and follow through
• Lead with courage - Champion change, try bold ideas, and learn quickly
• Build on trust - Listen to understand, be open, and create psychological safety
• Collaborate for growth - Work across boundaries, value diverse perspectives, and focus on customer value

Benefits

Additional Information

Based in Wuxi or Shanghai Join a role where you lead and shape tissue service operations across China and the APAC region. Imagine driving high-impact service projects, building strong customer partnerships, and strengthening local capabilities while collaborating globally. You will own end-to-end project execution-from contract signing to warranty closure-ensuring smooth delivery, cost competitiveness, and high-quality outcomes. This is your opportunity to lead skilled teams, connect with global experts, and make a real difference in a critical part of the business. Step in and elevate service performance while growing your leadership impact.

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